Remote Support Lead, Logistics SaaS

Agent; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics SaaS provider is looking for a proactive Support Lead to manage customer support operations remotely. Ideal candidates should have over 2 years of experience in customer support roles, with exceptional communication skills. You will handle customer inquiries via chat, manage tickets, and improve support workflows. This role offers competitive compensation of $1200-$1400 monthly and the opportunity to shape support operations within a mission-driven team.

Servicios

Competitive compensation

Flexible work environment

Opportunity for career growth

Formación

• 2+ years of experience in customer support, account management, or client success.
• Self-starter with the ability to work independently.
• Strong sense of ownership and accountability.

Responsabilidades

• Monitor and respond to inbound customer chats.
• Own and manage the full lifecycle of support tickets.
• Identify recurring questions to improve knowledge base.

Conocimientos

Exceptional written communication

Attention to detail

Customer support experience

Ability to handle multiple conversations

Herramientas

Zendesk

Pylon

Intercom

Descripción del empleo

A logistics SaaS provider is looking for a proactive Support Lead to manage customer support operations remotely. Ideal candidates should have over 2 years of experience in customer support roles, with exceptional communication skills. You will handle customer inquiries via chat, manage tickets, and improve support workflows. This role offers competitive compensation of $1200-$1400 monthly and the opportunity to shape support operations within a mission-driven team.