Remote Support Engineer – Voiceline & Incidents

Hcltech; Xalisco; A distancia; MXN 545,000 - 819,000; Jornada completa

Descripción de la vacante

A global technology company is looking for a remote support technician to provide first-level assistance for Voiceline issues. This role focuses on troubleshooting, analyzing production defects, and executing code changes. Candidates should possess strong communication and problem-solving skills and have experience with Java, Javascript, and other relevant technologies. Availability for mixed schedules and night shifts is required, offering a unique opportunity in a dynamic technological environment.

Servicios

30 days Christmas bonus

25% Vacation bonus

12 days of vacations in the first year

10% Grocery tickets

13% Saving fund

Major Medical Insurance for dependants

Minor medical insurance (reimbursement)

Life insurance

Direct contract with HCL (indefinite time)

Formación

• Strong communication skills to effectively support clients.
• Ability to analyze and troubleshoot problems methodically.
• Experienced in Java and Javascript for coding.

Responsabilidades

• Provide first-level support for Voiceline issues.
• Analyze and address production defects and vulnerabilities.
• Manage code changes, validations, and release processes.

Conocimientos

Communication skills

Problem analysis skills

Problem troubleshooting skills

Java

Javascript

Springboot

SNOW

Herramientas

Git

Ticket management

Web services (SOAP / REST)

IDE (IntelliJ, Eclipse)

Gradle

SQL

Elastic

Kibana

Descripción del empleo

A global technology company is looking for a remote support technician to provide first-level assistance for Voiceline issues. This role focuses on troubleshooting, analyzing production defects, and executing code changes. Candidates should possess strong communication and problem-solving skills and have experience with Java, Javascript, and other relevant technologies. Availability for mixed schedules and night shifts is required, offering a unique opportunity in a dynamic technological environment.