Remote Service Delivery Lead, CPG & Manufacturing

RELEX Solutions; Santiago de Querétaro; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading software company in Santiago de Querétaro seeks a Service Delivery Manager to oversee customer relationships and ensure optimal use of their solutions. The ideal candidate has over 5 years in IT service management with strong communication skills in English and Spanish. This full-time position offers flexible working hours, opportunities for remote work, and the chance to contribute to sustainability in retail.

Servicios

Flexible working hours

Remote work opportunities

International career opportunities

Formación

• 5+ years of experience in IT software service management or related fields.
• Technical and/or technical project management experience.
• Experience with ITIL and IT change management processes.

Responsabilidades

• Primary point of contact for assigned customers regarding delivery process.
• Lead environment changes and manage incidents.
• Help customers develop and optimize their RELEX solution.

Conocimientos

IT software service management

Supply chain management

Service management

Customer success management

Consulting

Communication skills in Spanish

Communication skills in English

Educación

Master's or Bachelor's degree in relevant fields

Herramientas

Cloud-based platforms

Descripción del empleo

A leading software company in Santiago de Querétaro seeks a Service Delivery Manager to oversee customer relationships and ensure optimal use of their solutions. The ideal candidate has over 5 years in IT service management with strong communication skills in English and Spanish. This full-time position offers flexible working hours, opportunities for remote work, and the chance to contribute to sustainability in retail.