Remote SER Supervisor: Lead Safety Event Reviews

Samsara; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Safety Event Review Supervisor to lead a team focusing on driver safety and fleet operations. This remote position requires bilingual candidates with supervisory experience in a contact center environment. Responsibilities include monitoring service levels and team development. The ideal candidate will have a strong coaching background, problem-solving skills, and a driver's license.

Servicios

Competitive total compensation

Flexible working model

Health benefits

Formación

• 1+ years of leadership experience in a high-volume contact center.
• Strong understanding of the Behavioral Based Coaching Model.
• Driver’s license required.

Responsabilidades

• Monitor day-to-day SER queue health and agent availability.
• Conduct regular audits and reviews, providing coaching.
• Hire, develop, and lead a high-performing team.

Conocimientos

Bilingual in English and Spanish

Leadership experience

Problem-solving skills

Understanding of driving norms

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

A leading technology company is seeking a Safety Event Review Supervisor to lead a team focusing on driver safety and fleet operations. This remote position requires bilingual candidates with supervisory experience in a contact center environment. Responsibilities include monitoring service levels and team development. The ideal candidate will have a strong coaching background, problem-solving skills, and a driver's license.