Remote Sales Representative & Scheduler

HireLATAM; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading mobile pet grooming service is looking for a Remote Sales Representative & Scheduler. This role requires excellent communication and sales skills to optimize customer appointments and support field groomers. Ideal candidates have prior sales experience, are comfortable multitasking in a fast-paced environment, and are fluent in English and Spanish. Join a passionate team dedicated to providing exceptional pet grooming services while enjoying the benefits of remote work.

Servicios

Work from home

Paid time off

US holidays off

Formación

• 2+ years of Sales & Customer Service experience.
• Experience in service-based sales or call center sales is preferred.
• Great English & Spanish speaking ability.

Responsabilidades

• Answer calls and manage customer appointments professionally.
• Inform customers about services and upsell additional options.
• Support groomers by managing their schedules and resolving issues.

Conocimientos

Communication skills

Sales experience

Customer service skills

Data entry

Objection handling

Multitasking

Herramientas

Google Docs

Microsoft Excel

Descripción del empleo

Job Title: Remote Sales Representative & Scheduler (100% Work From Home)

Location: Remote from Latin America

Position Type: Full‑time

Salary: $1,500 USD/month + 15% bonus based on KPI

Schedule: see below

• 8‑hour shifts (5 days) – Mon, Tues, Thurs, Fri, Sat, half day Sunday
• Start time: 9 am PST
• Finish time: 6 pm PST
• Lunch break: 30 min and two 15 min breaks
• Available for extra hours if needed

Job Overview

Our client provides convenient, stress‑free mobile pet grooming services. Their fully equipped vans bring personalized, high‑quality grooming right to clients’ homes. They prioritize pet safety, comfort, and exceptional customer care as part of a trusted national franchise. Join their team to work with a passionate, supportive group dedicated to making every pet look and feel their best.

We are seeking an energetic, organized, and results‑driven Dispatcher/Scheduler with a strong sales mindset to join our customer service team. This role plays a critical part in supporting groomers in the field by creating efficient schedules, optimizing routes, closing new and existing customer bookings, and driving recurring service retention.

The ideal candidate is confident in selling and upselling services, guiding customers to the right grooming solutions for their pets, and converting inquiries into booked and recurring appointments. This position directly impacts revenue, customer retention, and groomer productivity.

Responsibilities

• Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints and resolution within one’s scope.
• Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.
• Capturing accurate information to set up an appointment for the customer.
• Maintaining groomers’ fully‑booked schedules by creating, rescheduling, and canceling appointments in collaboration with groomers.
• Briefing groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Responding to calls/texts from groomers in the field in real‑time regarding customer and pet issues. This requires the ability to multi‑task by setting priorities among inputs.
• Reviewing the schedule at the end of the day for completed appointments, verifying charges and payments.
• Taking credit card payments over the phone, especially when groomers are outside of cell service.
• Running and analyzing reports to assist in gaining and improving client retention.
• Keeping management and other dispatchers informed of any issues, actions, or problems.
• Confidently selling and closing mobile grooming services over the phone, text, and email.
• Converting inbound leads, inquiries, and follow‑ups into confirmed booked appointments.
• Educating customers on grooming frequency and recommending recurring grooming schedules.
• Upselling and cross‑selling additional services based on breed, coat condition, age, and pet health.
• Overcoming objections related to pricing, timing, or service concerns with professionalism and empathy.
• Proactively following up with pending bookings from leads, cancellations, and inactive clients to secure business.
• Promoting loyalty, rebooking, and long‑term client relationships.
• Meeting or exceeding sales, booking, and retention KPIs tied to performance bonuses.

Qualifications, Skills, and Key Competencies

• Excellent verbal and written communication skills to explain services and book new and existing customer appointments.
• 2+ years of Sales & Customer Service or relevant experience.
• Experience with accurate data entry and generating/analyzing reports.
• Very reliable, organized, flexible, empathetic, polite, a team player, professional, and with exceptional listening skills.
• Proven ability to sell, persuade, and close in a customer‑service or call‑based role.
• Comfortable discussing pricing and confidently asking for the booking.
• Strong objection‑handling and relationship‑building skills.
• Results‑driven mindset with accountability for sales and rebooking performance.
• Ability to balance customer care with revenue goals.
• Experience in service‑based sales, call center sales, or appointment booking preferred.
• Natural sociable with great customer service skills.
• Working knowledge of Google Docs and Sheets or Microsoft Word and Excel.
• Ability to multitask and manage multiple calls or issues at the same time.
• Positive attitude and team player – thrive on good vibes and supporting each other!
• Being a dog lover is definitely a plus.
• Great English & Spanish speaker.

Benefits

• Embrace the remote life! Work from the comfort of your home.
• Work‑life balance.
• International experience.
• Learning & Development.
• Paid time off – 5 days per year.
• US holidays off – 6 paid holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer “NO” to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer “YES” as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!