Remote - Operations Specialist

Betterwho; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A real estate service provider is seeking a talented Operations Specialist to lead product fulfillment processes and ensure team success. Responsibilities include managing projects, optimizing KPIs, and providing guidance and support to the team. The ideal candidate will have at least two years of relevant experience, strong analytical and leadership skills, and excellent communication abilities in English. You will thrive in a dynamic environment and be a proactive self-starter with a focus on achieving results.

Formación

• 2+ years in Operations Management or similar role.
• Strong analytic and strategic thinking skills.
• Proven understanding of metrics and KPIs.
• Solid project management skills with a track record.
• Strong interpersonal skills and excellent communication.
• Proactive self-starter with the willingness to learn.
• Excellent written and verbal knowledge of English.
• Organized, detail-oriented with a big-picture perspective.
• Strong ownership and hands-on approach.
• Charismatic leader with negotiation skills.

Responsabilidades

• Collaborate with leadership to execute strategic vision.
• Manage team projects and timelines efficiently.
• Provide leadership and support to the team.
• Ensure quality service through operational monitoring.
• Design and manage efficient operational processes.
• Lead team meetings and performance reviews.
• Develop and measure team KPIs innovatively.

Conocimientos

Analytical skills

Strategic thinking

Leadership

Project management

Interpersonal skills

Communication skills

Problem-solving

Educación

Bachelor's degree

Herramientas

Google Analytics

WordPress

Project management tools

Descripción del empleo

We serve the real estate industry in the US and we are looking for a talented Operations Specialist to own product fulfillment and lead the team to success.

This person will own the product fulfilment process from A to Z and coordinate the team in creating and delivering marketing assets for our clients by making sure that our products and services are of excellent quality and meet the deadlines.

Will also be in charge of the company KPIs and SOPs by monitoring and optimizing them.

Responsibilities

• Collaborate with leadership to translate strategic vision into reality, by elaborating projects and managing them.
• Manage the team across the various projects they are engaged with and take strategic decisions in respect to timelines, deliverables, and deadlines.
• Provide leadership, guidance, and support to the team.
• Monitor and review day-to-day operations with the aim of providing a flawless service to our clients.
• Design, operationalize, and manage processes that enable the team to move fast and to deliver excellent products for our clients.
• Lead operations such as talent resourcing and team meetings, training, and performance-review meetings.
• Develop and measure team KPIs, and find innovative ways to meet and exceed goals.

Requirements

• 2+ years in an Operations Management or similar role.
• Strong analytic skills and strategic thinking.
• Proven understanding and usage of metrics and KPIs and have a KPI driven mindset;
• Solid project management skills with a consistent track record of delivering targeted results, and an ability to manage multiple projects at the same time.
• Strong interpersonal skills, and an excellent communication and organization record track.
• Proactive self-starter with the willingness to learn, able to work independently and find a solution without being help by the hand.
• Excellent written and verbal knowledge of the English language.
• Organized and with an eye for detail, yet able to see the big picture.
• Strong sense of ownership, with a hands-on approach.
• You are a hustler, not stopping after several obstacles a day.
• Strong, charismatic leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English.

Nice to Have

• Experience in a marketing agency and / or the real estate industry.
• Familiar with HTML, Google Analytics, WordPress.
• Familiar with project management tools such as ClickUp or Monday

Salary

$ - $ per hour

Education

• Bachelor's (preferred)

Experience

• Operations : 2 years (preferred)

Language

• English (required)