Remote Lead Appointment Setter

HireLATAM; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading home renovation company seeks a Remote Lead Appointment Setter to schedule qualified appointments. Candidates should have at least 3 years in customer service and 1 year in appointment setting, as well as fluency in both English and Spanish. This role involves making calls, managing leads in Salesforce, and requires strong communication skills. The position offers a competitive salary of $1,500 USD/month plus bonuses for achieving departmental targets within a supportive work environment.

Servicios

Competitive salary

Monthly bonus opportunities

Ongoing training and development programs

Collaborative work environment

Formación

• Minimum of 3 years in customer service.
• At least 1 year in Appointment Setting.
• Must be located in the western part of Latin America.

Responsabilidades

• Make outgoing calls to prospects in Salesforce.
• Answer incoming calls to qualify customers.
• Contact leads received via various methods.
• Prepare before making outgoing calls to verify information.
• Schedule or disqualify leads in the system.

Conocimientos

Customer service

Appointment Setting

Excellent English (written and spoken)

Bilingual (English and Spanish)

Strong computer skills

Detail-oriented

Organized

Herramientas

Salesforce

Hatch

Ring Central

Descripción del empleo

Job Title: Remote Lead Appointment Setter (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD/month + performance bonuses based on department targets

Schedule: Monday to Friday, 9:00 am - 6:00 pm; Saturdays: 9:00 am - 1:00 pm or 1:00 pm - 5:00 pm Eastern Time (rotations)

Job Overview:

Our client is a leader in the home remodeling industry, they pride themselves on delivering high-quality residential bathroom renovations and exceptional customer experiences. They're seeking a Lead Appointment setter who will be responsible for scheduling qualified appointments between the company and potential customers. Excellent communication and customer service skills are necessary for this role. Other skills required for this job include quick learner, team worker and multitasking, and being proficient in the use of CRM software (Salesforce, Hatch, Ring Central, etc.) A Lead Setter should be capable of identifying a potential customer, reaching them over the phone and scheduling a qualified appointment.

Responsibilities:

• Making outgoing phone calls to the prospects included in the Salesforce system (call queue). During the call, the Lead Setter must assist customers, understand their projects, to determine if the prospect would be qualified to schedule an appointment.
• Answering incoming phone calls from organic prospects, aiding customers, and understanding their projects to determine if the prospect would be qualified to schedule an appointment.
• Managing Hatch system. Contact by text message customers who want to be contacted by Lead Setter. All the leads received in the Speed to Lead section must be contacted by a Lead Setter. Schedule a phone call as soon as possible to set an appointment. Follow up on the leads until either the appointment is scheduled, or it is disqualified.
• Making outgoing calls to customers who contact the company directly via email. Lead Setter must check Web Leads from Re-Bath National Website, Netsertive, and Answering Service.
• Preparing before making the outgoing call to the prospect. Verify the following information:
  • Find the Zone with the Zip Code of the lead. Determine the zone that the lead is in (Zones 1, 2 or 3).
  • Determine time blocks available for the lead.
  • Check the Property Appraisal website of the relevant County to determine if the prospect's name matches the owner or co-owner of the property.
• Closing the lead contact process either by (a) scheduling qualified appointments, (b) disqualifying leads in Salesforce and in business partners websites whichever applies or (c) selecting a Re-Call option in Salesforce, when applicable.

Qualifications, Skills, and Key Competencies:

• Minimum of 3 years of experience in a customer service role.
• Minimum 1 year of experience in Appointment Setting.
• Excellent English level both written and spoken.
• Bilingual both English and Spanish.
• Strong computer skills with access to a reliable computer and high-speed internet connection.
• Customer-focused attitude with problem-solving abilities.
• Detail-oriented and organized.
• Ability to adapt to changing processes and technologies.
• Must be located in western part of Latin America.

Performance Metrics:

• Call Handling Efficiency
• Appointment Scheduling Accuracy
• CRM Data Accuracy
• Customer Satisfaction Ratings

Benefits:

• Competitive remote position salary
• Monthly bonus opportunities
• Ongoing training and development programs
• Collaborative and supportive work environment

Application Disclaimer: Please Read Before Proceeding

To ensure a fair evaluation process, please submit all required information on the application form. Kindly note that resumes and recordings must be in English; any other language will lead to disqualification. Also, ensure your voice recording lasts at least 30 seconds. Applications without a voice recording will be automatically disqualified.

If you apply for more than one position, we will only consider your application for the first job you applied for. However, if you do not qualify for the first position but meet the requirements for another, we can consider you for the relevant role. To streamline the process and ensure fair consideration, we kindly request that you apply to a maximum of three jobs and that you only apply to jobs that you truly qualify for based on the stated requirements and qualifications.

We value your interest and look forward to reviewing your application. Thank you.