Remote Junior CSM - Ubuntu & Open Source

Canonical Group Ltd; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking a Customer Success Manager to ensure the best user experience for customers. The role includes supporting customers, onboarding new users, and collaborating with various departments. Ideal candidates should have customer-facing experience and a passion for technology, particularly Ubuntu. The company offers a distributed work environment and various employee benefits, including a personal learning budget.

Servicios

Personal learning and development budget

Annual compensation review

Maternity and paternity leave

Opportunity to travel

Employee Assistance Programme

Formación

• Customer-facing experience is essential.
• Empathetic with a natural drive to help others.
• Strong organisational skills and ability to document.
• Passion for technology and Ubuntu is a must.

Responsabilidades

• Support customers by finding solutions.
• Onboard new customers and introduce them to products.
• Collect feedback from customers for product review.
• Collaborate with Sales and Support on engagement plans.

Conocimientos

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organisational skills

Team player

Descripción del empleo

A leading tech firm is seeking a Customer Success Manager to ensure the best user experience for customers. The role includes supporting customers, onboarding new users, and collaborating with various departments. Ideal candidates should have customer-facing experience and a passion for technology, particularly Ubuntu. The company offers a distributed work environment and various employee benefits, including a personal learning budget.