Remote Head Of Customer Support - Saas Leader

Roverpass; A distancia; MXN 1,254,000 - 1,614,000; Jornada completa

Descripción de la vacante

A leading online booking platform is seeking an experienced Head of Customer Support to enhance user satisfaction across their SaaS platform. This remote role involves leading the customer support team, optimizing customer experiences, and collaborating with management to align strategies with business goals. Ideal candidates should possess strong leadership skills and experience in a tech environment. The position offers competitive compensation, flexible hours, and growth opportunities.

Servicios

Competitive compensation

Flexible hours

Growth opportunities

Formación

• Strong leadership skills and experience in a tech environment.
• Ability to optimize customer experience and align strategies with business goals.

Responsabilidades

• Lead the customer support team and enhance user satisfaction.
• Mentor staff and collaborate with management to align strategies.
• Optimize customer experience on the SaaS platform.

Conocimientos

Leadership skills

Customer experience optimization

Mentoring staff

Descripción del empleo

A leading online booking platform is seeking a Head of Customer Support to lead the customer support team and enhance user satisfaction across their SaaS platform.

This remote role involves optimizing customer experience, mentoring staff, and collaborating with management to align strategies with business goals.

Ideal candidates have strong leadership skills and experience in a tech environment.

Competitive compensation, flexible hours, and growth opportunities are offered.