Remote Global Customer Success Team Lead

Canonical Group Ltd; México; A distancia; MXN 1,648,000 - 2,199,000; Jornada completa

Descripción de la vacante

A leading open-source software company is hiring a Customer Success - Team Manager to expand their Customer Success Management team. The role involves mentoring, analyzing performance metrics, and implementing improvements to enhance the customer experience. Ideal candidates should have experience in customer success and possess strong analytical skills, and the ability to adapt to diverse customer needs.

Formación

• Experience as a Customer Success Manager is preferred.
• Strong analytical and mentoring skills.
• Ability to work in a diverse and ambiguous environment.

Responsabilidades

• Provide mentoring and coaching in post-sales account management.
• Analyze regional performance metrics and implement improvements.
• Collaborate with teams to enhance customer experience.

Conocimientos

Organizational skills

Analytical skills

Diplomacy

Adaptability

Mentoring

Descripción del empleo

A leading open-source software company is hiring a Customer Success - Team Manager to expand their Customer Success Management team. The role involves mentoring, analyzing performance metrics, and implementing improvements to enhance the customer experience. Ideal candidates should have experience in customer success and possess strong analytical skills, and the ability to adapt to diverse customer needs.