Remote-First Customer Success Manager (LATAM)

Creatio; Ciudad de México; Híbrido; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City is seeking a Customer Success Manager to enhance client relationships and drive satisfaction across the LATAM region. The ideal candidate will have over 3 years of experience working with corporate clients, be fluent in both Spanish and English, and possess strong negotiation and customer-centric communication skills. This role offers a remote-first hybrid model with a focus on client success.

Servicios

Competitive pay

Paid leave options

Regular team events

Formación

• 3+ years of experience working with global SMB or Corporate segment customers.
• Experience managing software implementation projects or customization of corporate software.
• Strong commercial acumen and experience in renewal management.

Responsabilidades

• Manage customer portfolio effectively through regular meetings.
• Collect feedback about the Creatio system and satisfaction.
• Develop and maintain trusted relationships with key partners.

Conocimientos

Fluent in Spanish

Fluent in English

Customer-centric communication

Negotiation skills

Time management

Herramientas

CRM systems

ERP systems

Descripción del empleo

A global technology company in Mexico City is seeking a Customer Success Manager to enhance client relationships and drive satisfaction across the LATAM region. The ideal candidate will have over 3 years of experience working with corporate clients, be fluent in both Spanish and English, and possess strong negotiation and customer-centric communication skills. This role offers a remote-first hybrid model with a focus on client success.