Remote Data-Driven Customer Support Specialist

Civitas Learning; A distancia; MXN 429,000 - 448,000; Jornada completa

Descripción de la vacante

A leading education technology company in Mexico City seeks a Customer Support Representative to join their team. The role involves triaging customer tickets, providing solutions, and assisting users in understanding technical information. Ideal candidates have 1-2 years of customer support experience in the software industry, possess strong communication skills, and are comfortable working with databases such as Postgres or MySQL. Join us in a flexible work environment where you can make an impact.

Servicios

Challenging and fun work environment

Flexible work environment

Anniversary recognition and event celebration

Multi-cultural work environment

Formación

• 1-2 years experience in customer support for the software industry.
• Ability to describe technical content in an understandable way.
• Experience with ticket management systems.

Responsabilidades

• Triage incoming tickets for urgency and context.
• Answer FAQs and redirect users to resources.
• Make administrative changes through the user interface.
• Assist cross-functional team members and escalate tickets.
• Work collaboratively with team members across locations.

Conocimientos

Customer service experience

Technical aptitude

Communication skills

Problem-solving

Educación

Bachelor's Degree

Herramientas

Postgres

MySQL

SQL

AWS Console

GitHub

JIRA

Linux tools (grep, awk, sed)

XML

JSON

Descripción del empleo

A leading education technology company in Mexico City seeks a Customer Support Representative to join their team. The role involves triaging customer tickets, providing solutions, and assisting users in understanding technical information. Ideal candidates have 1-2 years of customer support experience in the software industry, possess strong communication skills, and are comfortable working with databases such as Postgres or MySQL. Join us in a flexible work environment where you can make an impact.