Remote Bilingual Payroll Support Specialist

Continental; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A major industry leader in HCM is seeking a Customer Support Specialist for a fully remote role based in Mexico. The position requires providing support to employees on payroll-related inquiries via phone and email. Candidates should have at least one year of experience in customer service, be fluent in both Spanish and English, and possess strong problem-solving skills. This opportunity offers a competitive salary range and aims to hire service-driven individuals looking for a long-term employment solution.

Formación

• 1+ year of experience in a customer service or call center environment.
• Strong communication skills in both Spanish and English.
• Ability to remain patient and empathetic with customers.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent Spanish

Fluent English

Patience

Empathy

Urgency

Microsoft Office Suite proficiency

Descripción del empleo

A major industry leader in HCM is seeking a Customer Support Specialist for a fully remote role based in Mexico. The position requires providing support to employees on payroll-related inquiries via phone and email. Candidates should have at least one year of experience in customer service, be fluent in both Spanish and English, and possess strong problem-solving skills. This opportunity offers a competitive salary range and aims to hire service-driven individuals looking for a long-term employment solution.