Remote Bilingual Customer Support Specialist

Jardín De Cerveza Hércules; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading customer service company is seeking motivated Customer Support Specialists to provide outstanding service remotely in Mexico. Candidates must have at least two years of experience and advanced English skills. Responsibilities include managing customer inquiries through various channels, resolving issues, and documenting interactions. The position offers a weekly salary of MXN $3,000 and additional bonuses based on attendance. This is a full-time role that requires excellent communication and organizational skills.

Servicios

Health insurance

Retirement savings account with employer matching

Paid time off

Performance reviews and bonuses

Formación

• 2+ years of experience in a Customer Service or Support role.
• Advanced English proficiency is required.
• Strong interpersonal skills and ability to manage multiple cases.

Responsabilidades

• Serve as the primary point of contact for customer inquiries via email, chat, and phone.
• Resolve customer issues efficiently while maintaining a high level of satisfaction.
• Document customer interactions accurately in internal systems.

Conocimientos

Customer Service

Communication

Problem-solving

Educación

High School Diploma or equivalent

Herramientas

CRM software

Descripción del empleo

A leading customer service company is seeking motivated Customer Support Specialists to provide outstanding service remotely in Mexico. Candidates must have at least two years of experience and advanced English skills. Responsibilities include managing customer inquiries through various channels, resolving issues, and documenting interactions. The position offers a weekly salary of MXN $3,000 and additional bonuses based on attendance. This is a full-time role that requires excellent communication and organizational skills.