Regional Technical Support Technician

U Power Robotics; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading electric vehicle company is seeking a Regional Technical Support Technician to provide remote support in Mexico. This role involves daily communication with headquarters, assisting regional users, and traveling for on-site support. Candidates must be fluent in both English and Spanish and possess experience in automotive services. This position requires a high-voltage EV maintenance certification and the ability to travel at least 30%, primarily to Latin America and Asia.

Formación

• Experience in operation management and parts inventory management.
• Work experience as a service center director or similar role.
• Experience in automotive electrical maintenance or EV maintenance.

Responsabilidades

• Provide technical support for on-site and regional users.
• Communicate daily with headquarters regarding technical updates.
• Travel to regional dealers to provide on-site support.

Conocimientos

Fluency in English

Fluency in Spanish

Problem-solving skills

Technical support experience

Communication skills

Educación

High-voltage EV maintenance certification

Herramientas

Diagnostic tools

Descripción del empleo

Smart Vehicle 2.0 marks a new era, characterized by vehicles tailored to specific real-world uses.

At U Power, we are dedicated to this vision, offering our standardized intelligent chassis to enhance our clients' projects, meeting their unique needs, and introducing Car-as-a-Service (CaaS) features.

Our goal is to create electric vehicles for every category, catering to diverse user scenarios with low investment and short time-to-market.

Join our team, where exceptional talent collaborates on groundbreaking challenges, paving the way for a revolutionary electric vehicle era.

Overview

U Power is dedicated to delivering unparalleled after-sales support, tailored solutions, and proactive engagement to ensure customer satisfaction and drive continuous improvement.

To support these activities, U Power is looking for a Regional Technical Support Technician to support our team in Mexico City, where we have introduced UP VANs to the local market.

This role is responsible for providing technical support and after-sales service in the company's overseas markets while maintaining close communication with headquarters to ensure the timely transmission and implementation of technical updates.

• As a Regional Technical Support Technician you will;
• Communicate with headquarters on a daily basis regarding technical support and promptly obtain and convey technical updates.
• Provide technical support for on-site and regional users and participate in after-sales related business activities.
• Assist headquarters in controlling the delivery quality of vehicles for customers and provide feedback regarding quality.
• Track and handle changes in quality and technical requirements from headquarters.
• Provide technical support for customer vehicles.
• Respond to customer complaints, identify root causes, and formulate regional emergency solutions.
• Assist headquarters in completing emergency repairs and other tasks.
• Travel to regional dealers to provide on-site support.
• Resolve urgent issues that come up from the customer side, both off and on-site.
• Help dealers establish a complete service system and gradually optimize service processes.
• Handle claims and judge the reasonableness of claims from a technical perspective.

This is a remote Independent Contractor position located in Mexico.

Applicants must be willing to travel at least 30%, including international trips, primarily to Latin America and Asia.

Qualifications

• Fluency in both English and Spanish required :
• Experience in operation management, workshop utilization, parts inventory management, and user satisfaction management.
• Work experience as a service center director, service manager, front-desk service consultant, or technical support engineer in a similar role.
• Experience working for an automobile company or in a service center.
• Experience in automotive electrical maintenance or high-voltage maintenance of EVs.
• Ability to diagnose, troubleshoot, and perform simple repairs on EVs
• Have a high-voltage EV maintenance certification
• Excellent communication skills with the ability to cooperate closely with the overseas headquarters team.
• Comfortable taking regional business trips and with the ability to adapt to cross-cultural differences
• Strong problem-solving skills with the ability to handle emergency situations
• Proficiency in relevant office software and tools.
• Experience using diagnostic tools to interpret vehicle DTC data.

Job Type: Contract

Application Question(s)

• Are you willing to undergo a background check, in accordance with local law / regulations?
• Are you legally authorized to work in Mexico?

Experience

• Vehicle Technician : 2 years (preferred)

Language

• Spanish (required)
• English (required)

Work Location: Remote