Real Estate & Customer Experience, Senior Manager

Prologis; Monterrey; Presencial; MXN 1,314,000 - 1,691,000; Jornada completa

Descripción de la vacante

A leading logistics firm is seeking a Senior Manager for Real Estate & Customer Experience in Monterrey. The successful candidate will oversee property operations, enhance customer satisfaction, and ensure compliance with policies. Candidates should have strong supervisory and financial reporting skills, and experience with property management software. This full-time position offers a supportive culture and comprehensive rewards package.

Servicios

Generous total rewards package

Leadership development opportunities

Formación

• 3+ years of supervisory experience in property management or related fields.
• Proven ability to provide superior internal and external customer service.
• Experience in financial reporting and budget management.

Responsabilidades

• Oversee day-to-day operations of assigned properties.
• Develop property management strategies to optimize performance and customer satisfaction.
• Conduct routine site inspections and implement corrective measures as necessary.

Conocimientos

Supervisory experience

Customer service

Financial reporting

Negotiation skills

Analytical skills

Property management software

Educación

Bachelor’s Degree in a relevant field

Herramientas

Salesforce CRM

YARDI

Microsoft Office Suite

Descripción del empleo

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

Real Estate & Customer Experience, Senior Manager

Company:

Prologis

Key responsibilities include:

• Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Drives and motivates team (property managers, maintenance technicians, administrative personnel), to engage in innovative ideas, initiatives, and pilots.
• Assimilate and analyze information pertaining to market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.

Building blocks for success

• 3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Highly Proficient in full cycle of leasing and lease interpretation.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong mathematical and analytical skills
• Strong working knowledge of property management accounting software

Preferred

• Bachelor’s Degree preferred from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.
• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
• Requires a valid driver’s license and the ability to travel to multiple properties.
• YARDI and Salesforce CRM software experience preferred.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development.Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type:

Full time

Location:

Monterrey Office

Additional Locations: