Project Analyst I

American Express; Ciudad de México; Híbrido; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A leading financial services provider in Mexico City is seeking a motivated Process Mapper Analyst. The successful candidate will lead process documentation and improvement initiatives for business operations. Responsibilities include collaborating with different teams to ensure compliance with regulatory expectations and identifying process enhancement opportunities. The ideal candidate will have a strong background in operational risk management and proficiency with process mapping tools. This position offers a competitive salary and various benefits, including hybrid working arrangements.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical insurance

Flexible working model

Career development opportunities

Formación

• 3+ years’ experience in process mapping, improvement, or operational risk management.
• Understanding of risk and control frameworks.
• Strong communication and documentation skills.

Responsabilidades

• Lead documentation of business processes ensuring compliance.
• Coordinate with process owners to capture workflows.
• Identify process improvement opportunities.

Conocimientos

Process mapping

Operational risk management

Project management

Analytical abilities

Lean / Six Sigma methodologies

Documentation skills

Herramientas

Visio

Signavio

Blueworks Live

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Department Overview

Business Enablement sits within International Card Services (ICS), which comprises all issuing functions across our 28 international markets (excluding the U.S.).ICS colleagues operate across diverse geographies and disciplines, issuing products to both Consumer and Commercial customers.

The organization is integral to the global growth strategy for American Express, with an ambition to drive significant value through the delivery of innovative products and robust operational controls that support sustainable, well-managed growth.

Role Summary

We are seeking a motivated and detail-oriented Process Mapper Analyst to lead the documentation, analysis, and continuous improvement of business processes across the ICѕ organization. This role supports the successful delivery of our Risk and Control Self-Assessment (RCSA) programme by ensuring all key processes are fully mapped, risks and controls are accurately identified, and documentation meets enterprise standards and regulatory expectations. The Process Mapper Analyst will partner closely with central RCSA teams, process owners, risk leads, and second‑line stakeholders to ensure timely completion of process mapping, high‑quality documentation, and strong process governance.

Key Responsibilities

• Lead process mapping and documentation for end‑to‑end business processes within ICѕ, ensuring compliance with enterprise standards and alignment with the RCSA framework.
• Coordinate with process owners and SMEs to capture current‑state ("as‑is") workflows and design improved ("to‑be") processes.
• Maintain a central process repository ensuring documentation is accurate, current, and version‑controlled.
• Partner with Risk & Control teams to identify key process risks, controls, and ensure documentation supports RCSA.
• Support the management of project timelines, milestones, and deliverables.
• Support the co‑ordination and facilitation of workshops and reviews to validate process maps, risk/control alignment, and ensure stakeholder sign‑off.
• Identify process improvement opportunities, including automation, simplification, and standardization.
• Contribute to continuous improvement of process & RCSA execution.
• Support training and communication to drive process governance adoption.

Required Qualifications

• 3+ years’ experience in process mapping, process improvement, or operational risk management within financial services.
• Understanding of risk and control frameworks, including control design, testing, and remediation.
• Proficiency with process mapping tools (e.g., Visio, Signavio, Blueworks Live).
• Proven project‑management and stakeholder‑management skills.
• Analytical and problem‑solving abilities.
• Strong communication and documentation skills.
• Experience with Lean / Six Sigma methodologies.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.