Program Manager, Quick Commerce Operations, Amazon Transportation Services Mexico

Amazon; Región Centro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is looking for an experienced candidate in its supply chain and operations team to shape the future of ultrafast delivery in Mexico. The role involves partnering with third-party organizations and utilizing advanced data analysis to implement strategic solutions and drive operational excellence. Candidates must possess strong influencing skills and have a minimum of 5 years in program or project management. This position offers an opportunity to lead initiatives that significantly enhance delivery performance and customer experience.

Formación

• Minimum of 5 years of program or project management experience.
• Proven experience using data and metrics to drive improvements.

Responsabilidades

• Partner with third-party organizations to achieve operational goals.
• Design network optimization models balancing customer coverage and cost efficiency.
• Develop and execute strategic initiatives to enhance delivery network performance.

Conocimientos

Strong influencing skills

Advanced data analysis capabilities

Operations expertise

Descripción del empleo

Description

Join our innovative supply chain and operations team where you'll shape the future of ultrafast delivery in Mexico. In this role, you'll partner with third-party organizations to drive operational excellence while developing strategic solutions that transform how customers receive their packages. You'll design and implement network optimization models that balance customer coverage, quality, capacity, and cost efficiency, leveraging large-scale data analysis to support critical business decisions. Working at the intersection of analytics and execution, you'll navigate ambiguous situations to develop strategic initiatives that enhance delivery network performance. You'll lead project execution, assess risks proactively, and collaborate with cross-functional teams—including finance, central operations, technology, legal, and program management—to drive delivery strategy from conception to execution. Your hands‑on leadership will coordinate field partners and execution teams to continuously improve delivery quality and customer experience.

We're seeking a candidate with strong influencing skills, advanced data analysis capabilities, and proven operations expertise, who demonstrates ownership mentality in building sustainable solutions that delight customers.

Key job responsibilities

Strategic Partnership & Stakeholder Management

• Partner with third‑party organizations to drive achievement of all operational goals and performance targets

Network Optimization & Analytics

• Design and implement network optimization models that solve complex, integrated problems while balancing customer coverage, service quality, capacity constraints, and cost efficiency
• Extract, transform, and analyze large datasets to generate actionable operational insights and support strategic decision‑making

Strategic Initiative Development

• Navigate ambiguous situations to develop and execute strategic initiatives that enhance delivery network performance and operational excellence

Execution & Project Management

• Lead project execution, assess risks proactively, and develop contingency plans when needed
• Collaborate with cross‑functional teams to drive delivery strategy and topology plans from conception to execution

Continuous Improvement & Quality

• Coordinate with field partners from third‑party organizations and execution teams to continuously improve delivery quality and customer experience

Leadership Approach

• Demonstrate hands‑on leadership and ownership mentality in daily operations

A day in the life

This candidate will be responsible for all operational execution metrics (Click‑To‑Delivery, Deliveries on Time %, Dark Stores perfect score, etc.) working closely with the 3rd party organization. The candidate will lead WBRs with the 3rd party organization and will trigger continuous improvement for key metrics.

The candidate will also work on the long‑term strategy for MX quick commerce by exploring opportunities for coverage expansion. You'll collaborate with cross‑functional teams to analyze network performance, develop optimization models, and implement strategic improvements. You'll use data‑driven insights to balance customer needs, operational efficiency, and growth opportunities while contributing to the evolution of our delivery capabilities.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements