Premium Onboarding Partner (POP)

DoorDash Mexico; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading logistics and technology firm in Mexico City seeks a Premium Onboarding Partner to enhance the onboarding experience for high-value merchants. This role involves building relationships, addressing merchant concerns, and providing strategic problem-solving support. The ideal candidate has 2+ years of experience in account management or customer support, with a strong capability in Salesforce and Excel. Join us to empower local economies and support our merchant partners.

Servicios

Comprehensive benefits

Support for employees’ happiness

Career growth opportunities

Formación

• 2 years of experience in account management or customer support.
• Proven industry experience.
• Experience providing advisory support with proactive and reactive interactions.

Responsabilidades

• Leverage a proactive approach to Merchant onboarding.
• Work with Merchants daily for flawless onboarding experiences.
• Build relationships serving as the primary contact for onboarding.

Conocimientos

Account management

Customer support

Problem-solving

Salesforce

Microsoft Suite

G Suite

Excel proficiency

Educación

College degree or equivalent experience

Descripción del empleo

About the Role

We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities and needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

Responsibilities

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to cross-functional partners and MX to ensure a defect-free onboarding
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a single point of contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
• Prioritize and escalate issues in partnership with our teams
• Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You have 2 years of experience with account management, customer support, hospitality, or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft Suite and G Suite; Proficiency in Excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role — you love helping people

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We are committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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