POMELLATO - Store Manager Palacio De Hierro Polanco

D Italian Charms SA De CV; Ciudad de México; Presencial; MXN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A leading luxury retail company in Mexico City is seeking a Boutique Manager for its Polanco Flagship location. This role involves driving sales, motivating staff, and ensuring exceptional customer service. The ideal candidate will have 5-8 years of retail supervisory experience, preferably in luxury settings. Responsibilities include managing store operations, training personnel, and enhancing client relations, all while building a network in the local market. A full-time commitment and the ability to work during weekends and holidays are required.

Formación

• 5-8 years retail supervisory experience; luxury a plus.
• Ability to work varied schedule, including weekends and holidays.
• Proactive attitude and excellent interpersonal skills.

Responsabilidades

• Drive the achievement of store’s sales and KPI targets.
• Ensure the exceptional client experience is provided.
• Train and develop sales executives in all aspects of the business.
• Maintain compliance with all policies and procedures.
• Be the primary contact for store and corporate communications.

Conocimientos

Excellent oral and written communication skills

Retail supervisory experience

Self-starter with proactive attitude

Team-oriented worker

Customer relations expertise

Herramientas

Word

Excel

PowerPoint

Descripción del empleo

Description

We are currently looking for a Boutique Manager for our Palacio de Hierro - Polanco Flagship location, who will drive sales, motivate sales staff, establish and maintain customer service, and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, training and supervising staff.

How you will contribute

Sales

• Drive the achievement of store’s sales and KPI targets established by Senior Management
• Functions as role model to staff by performing all store functions as necessary, demonstrating professional demeanor and disciplined work habits, as well as promoting positive attitudes toward customers
• Motivates the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities
• Ensure that the exceptional Pomellato client experience is provided throughout every interaction
• Provides a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service
• Establish personal sales goals for staff and monitor sales performance
• Build a network of people and clients who have an impact on the local and international market in order to develop client base
• Minimizes client complaints through effective customer service in accordance with store policy
• Work with the Retail Manager & Retail Performance Manager in developing and implementing plans to maximize sales and meet or exceed goals and objectives

Operations

• Maintains store standards in accordance with corporate policy. Receives and examines deliveries for discrepancies and resolves problems promptly
• Generate ongoing market intelligence;
• Work with the merchandiser to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked
• Maintains and stocks inventory, and prices products according to pricing as set forth by the corporate office
• Reports any theft or suspected theft by clients or employees to the appropriate parties immediately
• Coordinates employee consignments for approval. Oversees employee purchase transactions
• Be cost conscious

Human Resources

• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Continually evaluate and react to performance issues and actively recruit sales candidates.
• Train and develop sales executives in all aspects of the business; direct and monitor training and development for all store personnel
• Partner with Human Resources department in employees annual performance reviews
• Instructs store staff regarding job responsibilities on an ongoing basis. This includes coordinating shipments, repairs, and supply ordering as well as daily duties in the store
• Provides sufficient staffing for store needs at all times. All potential new staff must also be interviewed and approved by corporate
• Prepares and submits time schedules as prescribed by corporate policy. Approves payroll and all time-off requests on a bi-weekly basis. Submits commissions to the Finance Department on a monthly basis.
• Maintain a pipeline of qualified talent through networking

Marketing

• Collaborate with the Retail and Marketing team to develop market relevant activities
• Identify possible opportunities with community outreach programs and share with Retail and Marketing Department
• Performs other related duties as assigned

Primary Point of Contact

The boutique manager is the primary point of contact for the store and must be readily available for both corporate and the store employees. The store manager must also be available to handle emergency calls involving any possible alarms at the store.

Who you are

• Excellent oral and written communication skills
• 5-8 years retail supervisory experience; luxury a plus
• Self‑Starter with a proactive attitude
• Team–oriented worker with excellent interpersonal skills for interacting and networking with customers and senior management
• Ability to work varied schedule, including weekends and holidays
• Customer relations and customer service professional

Preferred Skills

• Computer Literacy – Word, Excel, PowerPoint

Equal Opportunity Employer

Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.

Job Type

Regular

Start Date

2025-02-03

Schedule

Full time

Organization

D Italian Charms SA De CV