Personal Concierge

Hilton; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a Customer Service Specialist to work remotely in Mexico. The role involves delivering customer support for U.S.-based businesses, requiring advanced proficiency in English and Spanish. Ideal candidates should have a minimum of 2 years of customer service experience, excellent communication skills, and the ability to work in a fast-paced environment. This full-time position offers opportunities for career growth and development in a collaborative setting.

Servicios

Career growth opportunities

Professional development

Structured HR support

Formación

• 2+ years of experience in a Customer Service role.
• Experience in using CRM systems is preferred.
• Strong leadership and conflict-resolution skills.

Responsabilidades

• Handle customer calls for U.S.-based small businesses.
• Respond to inquiries via phone, email, and live chat.
• Proactively build and maintain strong customer relationships.

Conocimientos

Advanced English proficiency

Detail-oriented

Excellent communication skills

Active listening

Problem-solving skills

Herramientas

Salesforce

CRM systems

TalkDesk

Descripción del empleo

Job Title

Customer Service Specialist

Note: In this refined description, strong and other emphasis have been converted to bold as allowed; other promotional or non-essential text from the original has been removed to focus on role responsibilities and qualifications.

Location & Schedule

Remote (Mexico)

Experience Level: 2+ Years

Base Salary: MXN 3,000 per week (net).

Weekly Bonus: Up to MXN 2,000 based on attendance and punctuality.

Total Weekly Earnings: Up to MXN 5,000 net (approx. MXN 20,000/month).

Language Requirement: Advanced English proficiency

Role Type: Full-time remote role focused on delivering customer support and related activities for a U.S.-based client.

What You’ll Do

• Handle inbound and outbound customer calls for U.S.-based small businesses (e.g., cleaning or electrical services).
• Respond to customer inquiries via phone, email, and live chat.
• Provide quotes, enter orders in the system, and follow up to ensure completion.
• Proactively build and maintain strong customer relationships.
• Recommend suitable products or services tailored to customer needs.
• Resolve customer concerns and complaints promptly and professionally.
• Collaborate with team members to identify upsell opportunities and share feedback.
• Ensure accurate record-keeping of all customer interactions and transactions.
• Follow up with customers to confirm satisfaction and resolution.
• Manage multiple interactions simultaneously while maintaining high efficiency.

What We’re Looking For

• Advanced English and Spanish proficiency (spoken and written).
• Minimum 2 years of call center experience required.
• Experience in customer service and soft sales roles preferred.
• Comfortable using multiple software programs simultaneously.
• Excellent communication, active listening, and problem-solving skills.
• Detail-oriented, proactive, and organized.
• Strong time management and ability to work independently.
• Seeking candidates interested in long-term employment and career growth.

Requirements

• 2+ years of experience in a Customer Service, Support, or Operations-related role.
• Native-level English (spoken and written).
• Experience using CRM systems (Salesforce preferred) and customer support tools (e.g., TalkDesk or similar).
• Strong leadership, coaching, and conflict-resolution skills.
• Highly organized, detail-oriented, and process-driven.
• Ability to work in sensitive, compliance-focused environments such as education or healthcare.
• Analytical mindset with the ability to leverage data and KPIs to drive performance and improvements.
• Comfortable working in a fast-paced, evolving environment.

Nice to Have

• Experience in education, healthcare, mental health, or other regulated industries.
• Experience building or scaling customer support teams.
• Experience creating SOPs, QA frameworks, feedback loops, or training programs.
• Experience working with remote or international teams.

Why Join Adlecta

• Global Exposure – Work with international clients across education and healthcare while being part of a growing global BPO organization.
• Stability & Support – Be employed by Adlecta, with structured HR, operational, and leadership support.
• Meaningful Work – Contribute directly to Dysolve’s mission of improving lives through education- and healthcare-driven AI solutions.
• Career Growth – Strong performers can grow into senior leadership, operations, or multi-client management roles.
• Professional Development – Gain hands-on experience in customer experience leadership, regulated industries, compliance, and customer insights strategy.

About the Role: Our client is seeking dynamic and motivated Bilingual Customer Service Representatives to join our growing team. This is a fully remote, full-time position focused on delivering exceptional service to our clients, while identifying opportunities to upsell relevant services. You will be the voice of trusted U.S.-based home service businesses such as cleaning, plumbing, and electrical companies, ensuring clients feel supported, informed, and valued at every step.