PC Technical Solution Students Querétaro,Querétaro,Mexico + 4 more Service Delivery Posted 2 ho[...]

Ericsson GmbH; Ciudad de México; Presencial; MXN 449,000 - 630,000; Jornada completa

Descripción de la vacante

A leading telecommunications firm is seeking final-year university students for an entry-level Support Engineer role. This opportunity allows you to manage customer service requests and support product and network data. We're looking for proactive problem-solvers with a strong understanding of networking and a passion for learning. You will gain hands-on experience with mentorship, training in Ericsson tools, and exposure to various career paths, all within a collaborative team environment based in Mexico City.

Servicios

Hands-on experience with mentorship

Training in Ericsson tools and processes

Exposure to various career paths

Formación

• Final-year university student in a relevant field.
• Strong problem-solving mindset and eagerness to learn.
• Basic Linux skills and willingness to develop quickly.

Responsabilidades

• Own and manage Customer Service Requests from contract validation through to resolution.
• Investigate and analyze product and network issues.
• Assist in planning software implementations in customer environments.

Conocimientos

Fluent English (written and spoken)

Problem-solving mindset

Basic Linux skills

Foundational networking knowledge

Collaboration and communication

Educación

Bachelor’s in Computer Science

Telecommunications

Electronics

Information Systems

Descripción del empleo

PC Technical Solution Students

Location: Querétaro, Querétaro, Mexico

Overview

Join our TeamAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. Primary country and city: Mexico (MX) || Mexico City Req ID: 777170.

About this opportunity

Join Ericsson as a Support Engineer (Entry‑Level) — an excellent opportunity for final‑year university students ready to launch a technical career in telecommunications and customer support. You will work with product and network data, help stabilize customer environments, and learn to manage operational and technical issues for dedicated customers or domains. This role is ideal for proactive problem‑solvers who follow processes and SLAs and enjoy working in collaborative, fast‑moving teams.

Responsibilities

• Own and manage Customer Service Requests (CSRs) from contract validation through to resolution, working with mentors and senior engineers as needed.
• Follow agreed ways of working and comply with CS delivery standards and SLAs.
• Investigate, analyze, report, and propose solutions for product and network issues, including security‑related matters when required.
• Communicate clearly with customers and internal teams; participate in OMNI chats and status updates.
• Contribute to incident response and recovery efforts to help restore customer services quickly.
• Assist in planning and verifying contracted software implementations and updates in customer environments.
• Support account teams by identifying opportunities for add‑on services and contributing to technical proposals.
• Maintain and update knowledgebase content following the Structured Knowledge Management Process and recommend improvements.

Qualifications

• Final‑year university student (Bachelor’s) in Computer Science, Telecommunications, Electronics, Information Systems, or a related field.
• Fluent English (written and spoken).
• Strong problem‑solving mindset and eagerness to learn troubleshooting methodologies.
• Basic Linux skills and willingness to develop quickly.
• Foundational networking knowledge (TCP / IP, routing, switching).
• Good collaboration and communication skills; comfortable working with cross‑functional teams and customers.
• Interest in automation, data‑driven troubleshooting, and continuous improvement.

What you will gain

• Hands‑on experience supporting real customer networks and products with mentorship from experienced engineers.
• Training in Ericsson tools, SLAs, incident management, and structured knowledge processes.
• Exposure to career paths in operations, network engineering, and technical account management.
• Opportunity to work on automation and optimization initiatives that impact customer performance.