Oracle Ebs Supply Chain Management Techno-Functional Analyst

Ll Oefentherapie; Xico; Presencial; MXN 1,275,000 - 1,641,000; Jornada completa

Descripción de la vacante

A leading technology company in Veracruz, Mexico is seeking an Oracle EBS Supply Chain Management Techno-Functional Analyst. The role involves delivering post-sales support and solutions to Oracle customers, requiring 10+ years of experience in Oracle Supply Chain Modules and a strong commitment to customer satisfaction. Responsibilities include providing strategic technical support, facilitating customer relationships, and having hands-on experience with Oracle EBS processes. Candidates must possess excellent analytical skills and be proactive in problem-solving, making them a key contributor to the customer success program.

Servicios

Flexible medical options

Retirement plans

Volunteer programs

Formación

• 10+ years of techno-functional experience in Oracle Supply Chain Modules.
• Minimum of 2 years of leadership experience in customer-facing roles.
• High commitment to customers is mandatory.

Responsabilidades

• Deliver post-sales support and solutions to Oracle customers.
• Offer strategic technical support to assure highest customer satisfaction.
• Facilitate customer relationships with Support.

Conocimientos

Supply chain business processes knowledge

Technical debugging skills using SQL

Customer interactions and service orientation

Operations management orientation

Team collaboration

Learning orientation

Educación

BS in Computer Science/Management Information Systems/Engineering/Math/Physics/Chemistry

Herramientas

SQL

PL/SQL

Oracle EBS R12

Descripción del empleo

Oracle EBS Supply Chain Management Techno-Functional Analyst

Mexico

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create / utilize automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with 3.0 GPA OR (for Applications) proven professional / technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Responsibilities

• Strong supply chain business processes knowledge and concepts.
• Hands-on implementation / Support experience in EBS Oracle Process Manufacturing (OPM), Supply Chain Modules like OM, Shipping, Inventory, Procurement & Warehouse Management Systems. Any additional knowledge on Planning (Demantra / ASCP) and Transportation Management (OTM) will be an added advantage.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle EBS Supply Chain Modules.
• Strong technical debugging skills using SQL, PLSQL, Reports, etc.
• Strong customer interactions and service orientation to understand customer's critical situations and accordingly provide the response, mobilizing organizational resources while setting realistic expectations.
• Strong operations management and innovation orientation to continually improve processes, methods, tools, and utilities.
• Team player who leverages each other's strengths and collaborates with peers within / across teams often.
• Strong learning orientation to keep abreast of emerging business models / processes, applications product solutions, and technology features, using this learning to deliver value to customers.
• High flexibility to remain agile in a fast-changing business and organizational environment.
• Create and maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities.

Personal Attributes

• Self-driven and result-oriented
• Strong problem-solving / analytical skills
• Strong customer support and relation skills
• Effective communication (verbal and written)
• Focus on relationships (internal and external)
• Strong willingness to learn new things and share them with others
• Team player
• Confident and decisive
• Values expertise (maintaining professional expertise in own discipline)
• Flexibility
• Organizational skills
• Values and enjoys coaching / knowledge transfer ability
• Values and enjoys teaching technical courses

Your Qualifications

The candidate should have 10+ years of techno-functional experience in Oracle Supply Chain Modules and a minimum of 2 years of leadership experience in customer-facing roles. High commitment to customers is a must.

Skills

Oracle EBS R12 functional expertise in Supply Chain modules (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Oracle Transportation Management, Warehouse Management Systems & Planning).

Technical Skills

• Good debugging skills using SQL, PL / SQL, Forms, Reports, XML / BI Publisher, and Workflow.

Shift working is mandatory.

Required Skills

• Oracle EBS Supply Chain Management functional (OM / WMS / Inv / PO)

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Disclaimer

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.