Operations Specialist, Remote Assistance

DoorDash Mexico; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in logistics and technology seeks an Operations Specialist in Mexico City. This role involves supporting autonomous robots, monitoring systems, and working closely with teams in a fast-paced environment. Candidates should possess strong problem-solving skills, attention to detail, and proficiency in communication.

Formación

• Proficient in English (B2 level) for communication.
• Valid driver's license required.
• Experience in logistics or technical support is preferred.

Responsabilidades

• Monitor and assist autonomous robots during operations.
• Document and escalate technical issues as needed.
• Collaborate with engineers for system improvements.

Conocimientos

Attention to Detail

Problem Solving

Communication

Computer Proficiency

Educación

High School Diploma or GED

Herramientas

Google Suite

Remote Assistance Software

Descripción del empleo

Operations Specialist, Remote Assistance

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We’re looking for detail-oriented and proactive individuals to support our remote assistance operations. This role is based in Mexico City, Mexico, and involves working and speaking with U.S. teams. In this role, you’ll monitor and assist autonomous robots, troubleshoot issues, and provide real-time feedback to enhance system efficiency. You’ll work closely with shift leads, engineers, and team members to ensure smooth operations.

Shift: This role requires flexible availability, including nights, weekends, and holidays, with shifts ranging from 8 AM – 12 AM CST, Monday through Sunday.

What You’ll Do

• Operate & Assist: Use remote assistance software to support autonomous robots navigating public roads.
• Monitor & Report: Identify and document technical or operational issues, escalating them as needed.
• Communicate & Collaborate: Work closely with shift leads and engineering teams to improve system performance.
• Ensure Safety & Compliance: Follow strict safety protocols and U.S. road laws and handle public interactions professionally.
• Adapt & Improve: Quickly adjust to software updates, new workflows, and process changes while providing constructive feedback.

What You Bring

Required Qualifications

• Education: High School Diploma, GED, or local equivalent.
• Driver's License: Valid driver's license
• Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation.
• Technical Skills:
• Computer proficiency, including navigating applications and web-based tools.
• Comfortable working on a computer for extended hours.
• Familiarity with Google Suite (Sheets, Docs, Slides, Forms, Calendar).
• Problem-Solving & Critical Thinking:
• Strong attention to detail in identifying and documenting inefficiencies.
• Ability to make quick decisions in fast-paced situations.
• Safety & Public Interaction:
• Ability to remain calm and professional in high-pressure situations.
• Commitment to safety protocols and professional handling of public interactions.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Ability to thrive in a fast-paced, ever-evolving environment.

Preferred Qualifications

• Preferred Bachelor’s Degree (no specific major)
• Experience in autonomous vehicles, remote assistance, logistics, customer support, dispatch, or technical support.
• Familiarity with Slack and Jira.
• Ability to collaborate with cross-functional teams to drive operational improvements.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select...

Degree Select...

LinkedIn Profile *

Please select from the options below, your current immigration status in Mexico. * Select...

Can you please confirm that you have both a RFC (Tax ID) and Social Security in Mexico? * Select...

Have you worked at DoorDash? * Select...

Please Note: Previous corporate employees should select "I am a previous employee" and previous DoorDash Dashers should select "I am a previous DoorDash Dasher".

Applicant Privacy Acknowledgement * Select...

We would like to provide you with an overview of how we process your personal information. Please take the time to read theApplicant Privacy Notice and confirm that you have read and understand the content.

Would you like to receive communications via SMS and/or WhatsApp to the number provided [above or during the application process] about your application process?Message & data rates may apply and message frequency may vary. If you select no, we will only communicate with you via email and/or telephone calls. If you select yes and change your mind, you can always reply STOP to opt out. * Select...