Operations Representative

C.H. Robinson; Región Centro; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company in Guadalajara is seeking an Operations Representative to manage shipment coordination and service issues. The ideal candidate must be bilingual in Spanish and English, possess a Bachelor’s degree, and demonstrate strong communication skills. This role includes both in-person collaboration and remote work flexibility, making it an excellent opportunity for those looking to grow their career in logistics. Competitive benefits above Mexican Labor Law are offered.

Servicios

Life and medical insurance

Wealth Accumulation Plan

Employee Stock Purchase Plan

Formación

• Ability to work evenings and/or weekends.
• Ability to multi-task and demonstrate attention to detail.
• Preferred: Previous customer service experience.

Responsabilidades

• Manage shipment coordination and resolve service issues.
• Maintain strong relationships with carriers and customers.
• Complete activities with accuracy and compliance.

Conocimientos

Fluent in Spanish and English (written and verbal)

Attention to detail and accuracy

Communication skills

Prioritization skills

Time management skills

Educación

Bachelor's degree from an accredited college or university

Herramientas

Microsoft Office Suite

Descripción del empleo

C.H. Robinson is looking for an Operations Representative in Guadalajara! In this role, you’ll play a critical part in ensuring smooth logistics operations that keep global supply chains moving efficiently, your work directly impacts customer satisfaction and organizational success.

As an Operations Representative, you’ll manage shipment coordination, resolve service issues, and maintain strong relationships with carriers and customers. Your objective is to deliver timely, accurate solutions that add value to our network.

Ready to make an impact and grow your career in logistics? Apply today and join a global leader in supply chain solutions!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Execution:

• Executes one or a combination of the following tasks: order creation, shipment activation, load building, appointment scheduling, and/or track and trace, in accordance with office and company policies and procedures, with a focus on quality and efficiency. Validates and ensures the accuracy of load data in CHR systems.

• Monitors load boards and assigned email accounts to respond to customer and carrier requests.

• Utilizes SOPs in order to carry out assigned operational activities and meet prescribed service level agreements.

• Documents milestone events, gathers and communicates information for proper problem resolution, resolves routine exceptions utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.

• Runs and distributes reports in alignment with defined processes.

Customer Service:

• Focuses on internal and/or external customer needs, recognizes service issues, implements customer-focused practices and/or escalates when appropriate.

• Follows through on customer requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement.

• Builds relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes.

Efficiency:

• Completes activities with accuracy and compliance to CHR and customer standards.

• Contributes to the department’s efficiency by identifying and/or implementing operational enhancements.

• Understands available tools and resources and how-to best leverage each to implement efficiencies.

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Ability to work evenings and/or weekends.

• Bachelor's degree from an accredited college or university

• Ability to multi-task and demonstrate attention to detail and accuracy

• Fluent in Spanish and English (written and verbal)

• Demonstrated communication, prioritization, and time management skills

Preferred:

• Basic proficiency in Microsoft Office Suite of programs

• Previous customer service experience

• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.