Onboarding Specialist

Peek; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology company based in Mexico is seeking candidates for a client-facing role focused on onboarding new partners and facilitating training on the PeekPro product suite. The ideal candidate will possess excellent communication skills, experience in managing multiple projects, and a detail-oriented mindset. Peek offers a comprehensive benefits package including health care and competitive compensation. Fluency in English is required, with additional language skills being a plus.

Servicios

Full health care

Dental plans

Vision plans

Paid parental leave

Year-end recharge

Equity participation

Formación

• 1-2 years of experience in a client-facing role.
• Proven ability to manage multiple projects effectively.
• Superb verbal and written communication skills.
• Eye for detail and ability to optimize implementations.

Responsabilidades

• Onboard and implement new Peek operators.
• Facilitate training sessions for new operators.
• Provide consultative guidance to partners.
• Work with teams to resolve partner issues.

Conocimientos

Client-facing experience

Project management

Communication skills

Problem-solving

Detail-oriented

Fluency in English

Herramientas

Salesforce

HTML

CSS

JavaScript

Descripción del empleo

The Peek Pro software suite provides world‑class online booking, point‑of‑sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics.

Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their businesses and automated their operations with our technology.

Peek follows a "remote‑first" philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin, and beyond.

Having secured funding exceeding $100 million from esteemed backers like Westcap and Goldman Sachs, we continue our mission to connect the world through experiences.

PS : In

• Peek was not only recognized with a coveted position on Forbes America's Best Startups Employer list but also celebrated an honor from Newsweek with their Future of Travel award.

And the accolades don't stop there!

We're ecstatic to announce our #14 ranking on the a16z Marketplace 100.

Language specialists are welcome.

Responsibilities

• Quality Work Mindset.
• Give your best every day.
• Meet & exceed onboarding requirements with an outstanding performance delivery.
• Get stuff done attitude.
• Do what you say you will do, when you say and do it well.
• Know your partner and their business.
• Onboard and implement a pipeline of new Peek operators and support them through the onboarding journey, optimizing them for success.
• Educate.
• Facilitate training sessions for new operators focused on how the PeekPro product suite can optimize their business.
• Alleviate and understand partner concerns.
• We want to anticipate our partner's needs and provide the best outcomes.
• Customize Needs.
• Install PeekPro booking buttons on new partners' websites through various CMS platforms.
• Customize PeekPro to suit our new partners' business needs best.
• Consult.
• Provide consultative guidance to optimize online booking conversions and PeekPro setup structure.
• Collaborate.
• Work multi‑functionally with Sales, Product, Engineering, and Operations to resolve partner issues and provide user feedback.
• Skills you already possess.
• At least 1-2 years of experience in a client‑facing role.
• Proven ability to manage multiple projects.
• An eye for detail, optimization, and future‑proofing an implementation.
• Superb communication skills, both verbal and written.
• True Grit : Courage and resolve.
• Strength of character and ability to overcome obstacles to get things done right the first time.
• English is our business language, and fluency is required.

Nice to Have

• Basic level HTML, CSS, JavaScript, and experience with Salesforce.
• English / Spanish fluency.

Perks & Benefits

Peek invests in our employee's health and well‑being.

We've built our benefits package around our Peekster's needs including full health care, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek's long‑term success.