Medical Retention Specialist $19,400 Monthly - Bilingüe

CONFIE; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading shared service center located in Tijuana is searching for a Medical Retention Specialist. The role requires building relationships with clients and addressing their concerns to enhance retention rates. Candidates must have a minimum of a high school diploma, customer service experience, and strong English skills at a B2 level. The job offers an array of benefits and the chance to work in a dynamic environment focused on customer satisfaction.

Servicios

Life Insurance

Private health insurance for you and your family

Paid training

Competitive salary with growth opportunities

Weekly pay and productivity bonuses

Formación

• Proven experience in customer service, especially in a call center setting is preferred.
• Valid Mexican documents required for employment.
• Full-time availability required.

Responsabilidades

• Build and maintain strong relationships with clients.
• Identify and address customer concerns promptly.
• Serve as the primary liaison between clients and Sunshine Life & Health.
• Develop strategies to enhance customer experience.

Conocimientos

Customer service experience

Strong English skills (B2 level or higher)

Basic computer knowledge

Educación

High School Diploma

Descripción del empleo

Medical Retention Specialist - Confie Tijuana

Important: This is an on‑site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses. A minimum B2 level of English is required for this position. WhatsApp will be the only method for follow‑up on this application.

Responsibilities

• Build and maintain strong relationships with clients to ensure satisfaction and long‑term loyalty.
• Identify and address customer concerns promptly to prevent cancellations and improve retention rates.
• Serve as the primary liaison between clients and Sunshine Life & Health, ensuring clear communication and support.
• Develop strategies to enhance customer experience and promote continued engagement with our medical services.

Requirements

• Provide a well‑structured and professional resume in English, highlighting relevant experience, skills, and achievements.
• Proven experience in customer service, highly regarded if acquired in a call center setting.
• Strong English skills (B2 level or higher).
• Basic computer knowledge.
• Full‑time availability; you must be available to work any day of the week (you'll have scheduled days off).
• You must have valid Mexican documents to be eligible for employment.

Join the Coolest Call Center in Tijuana! Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.

Benefits

• Life Insurance (New Benefit)
• Private health insurance for you and your family
• Additional paid days off
• Paid training (including bonus)
• Weekly pay and productivity bonuses
• Referral Bonus, raffles with prizes and experiences (bonus up to $350 USD)
• Rewards and recognition program
• Game Room (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more)
• Employee discounts on tuition with local universities
• Discounts with participating local businesses
• Competitive salary with professional growth opportunities
• Comprehensive training and ongoing development
• Collaborative and team‑oriented work environment
• Career advancement opportunities within the company
• Excellent location accessible via public transportation
• Savings fund and voluntary savings plan
• And much more!

Legal Benefits

• Paid vacations and vacation premium
• Health services institution (IMSS)
• Federal Housing Credit Program (INFONAVIT/FONACOT)
• Paid public holidays as established by Mexican labor law
• Annual bonus (Aguinaldo)
• Profit‑sharing program (PTU)
• Sunday premium pay (If applicable)
• Maternity and paternity leave

Qualifications (Requerimientos)

• Minimum education: Educación media superior - Bachillerato General
• 1 year of experience
• Languages: Español, Inglés
• Palabras clave: especialista

Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!