Lodging Support Specialist - Portuguese/English

Expedia Group; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading online travel company in Mexico City is seeking a Lodging Service Associate to enhance customer satisfaction and collaborate with hotel partners. The role requires proficiency in English and Portuguese, customer service experience, and strong analytical skills. You'll navigate partner inquiries, assist in onboarding, and address financial transactions. The company emphasizes its award-winning culture and flexibility in work arrangements, offering a comprehensive benefits package to enrich your career in travel.

Servicios

Exciting travel perks

Generous time-off

Flexible work model

Career development resources

Formación

• Strong problem-solving abilities and a service-oriented mindset.
• Ability to handle inquiries in inventory management and data entry.
• Familiarity with financial and accounting terms is beneficial.

Responsabilidades

• Provide accurate responses to partner inquiries with a positive approach.
• Collaborate with internal teams to resolve partner issues.
• Assist in onboarding hotel partners to the platform.

Conocimientos

Proficiency in English

Proficiency in Portuguese

Customer service experience

Analytical skills

Tech savvy

Attention to detail

Time management

Educación

Bachelor’s degree in related field or equivalent experience

Descripción del empleo

A leading online travel company in Mexico City is seeking a Lodging Service Associate to enhance customer satisfaction and collaborate with hotel partners. The role requires proficiency in English and Portuguese, customer service experience, and strong analytical skills. You'll navigate partner inquiries, assist in onboarding, and address financial transactions. The company emphasizes its award-winning culture and flexibility in work arrangements, offering a comprehensive benefits package to enrich your career in travel.