Local Activities - Guest Relations Coordinator

Marriott Vacations Worldwide; Baja California Sur; Presencial; MXN 366,000 - 550,000; Jornada completa

Descripción de la vacante

A leading hospitality company in Mexico is looking for a candidate to provide exceptional guest service and support various operations. The ideal applicant should have strong communication skills, be bilingual in English and Spanish, and have experience in customer service or sales. This role requires attention to detail and the ability to effectively manage multiple tasks in a dynamic environment.

Formación

• Minimum of one year of experience in customer service, sales, or marketing.
• Ability to effectively communicate in writing as needed.
• Attention to detail and multi-tasking capabilities.

Responsabilidades

• Support in-house teams with guest services and welcome calls.
• Manage business processes and perform complex analyses.
• Build relationships with guests and enhance their experience.

Conocimientos

Customer service

Sales

Bilingual (English and Spanish)

Organizational skills

Motivation

Attention to detail

Microsoft Office proficiency

Customer relationship building

Educación

High School Diploma

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision‑making process.

Specific Job Summary

To support the In‑house team with all “heart of the house” guest service, including welcome calls, reservations, tee times, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value‑add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded.

Expected Contributions

• Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
• Responds to, solves, and makes decisions on more complex/non‑routine business requests with limited to moderate risk.
• Responsible for own work and contributing to team, department and/or business results. May direct work of non‑management staff.
• Assists more senior associates in achieving business results by:
  • Identifying opportunities to enhance the effectiveness of business processes.

Additional Contributions

• Keep track of personal progress and goals. Expand knowledge of business, self‑motivation by reading and studying books related to your craft.
• Maintain scheduling flexibility.
• Work with management to train develop and/or identify challenge areas relating to personal area of performance.
• Create positive team attitude as it applies to productivity and professionalism.
• Impact guests in a positive manner to ensure experience exceeds their expectations.
• Verbal communication is necessary for negotiating plans for projects.
• 6+ hours of deskwork, including telephone and computer activities.
• Movement between several locations (Hotel, Villas, office) is required to deliver materials.

Specific Candidate Profile

• High School Diploma required.
• Minimum of one (1) year of experience in customer service, sales, or marketing.
• Bilingual, ability to speak English and Spanish, fluently.
• Organized, motivated and goal‑oriented individual with excellent written and verbal communication skills.
• Attention to detail and ability to multi‑task is a requirement.
• Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement.
• Demonstrate an ability to deliver high level of customer service in all situations.
• Demonstrate the ability to build and develop strong work and guest relationships.
• Job Specific Computer Skills – Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
• Mathematical Reasoning – The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work‑related issues.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.

The job description is descriptive but not limiting.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.