Lead Open-Source Support Engineer (Cloud & Devices)

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A pioneering tech firm is seeking a Support Manager to lead professional support teams on Ubuntu. Responsibilities include managing team performance, ensuring customer satisfaction, and contributing to technology improvements. Ideal candidates will have extensive Linux CLI experience and proven leadership skills, along with a strong emphasis on customer service. This position promotes a collaborative distributed work environment with opportunities for continuous learning and development.

Servicios

Personal learning and development budget of USD 2,000

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations

Formación

• Fluency in English and preferably another language.
• Proven track record of high customer focus and performance management.
• Experience in working in support organizations.

Responsabilidades

• Management of a professional support team including skills development.
• Ensuring all customer cases are addressed within SLA.
• Accountability for customer satisfaction and performance KPIs.

Conocimientos

Leadership experience

Extensive CLI experience with Linux

Excellent communication skills

Confidence under pressure

Customer focus

Hands-on experience with Canonical's products

Herramientas

OpenStack

Public Cloud

Virtualization technologies

Descripción del empleo

A pioneering tech firm is seeking a Support Manager to lead professional support teams on Ubuntu. Responsibilities include managing team performance, ensuring customer satisfaction, and contributing to technology improvements. Ideal candidates will have extensive Linux CLI experience and proven leadership skills, along with a strong emphasis on customer service. This position promotes a collaborative distributed work environment with opportunities for continuous learning and development.