Junior Order Management Specialist

LEGO Gruppe; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global toy manufacturing company located in Mexico City is seeking a Junior Order Management Specialist. This role involves leading order processing, collaborating with cross-functional teams, and ensuring successful order execution. Ideal candidates should possess a degree in a business-related field, strong customer service skills, and experience with digital tools like SAP and Excel. This position offers a hybrid working model and various employee benefits.

Servicios

Family Care Leave

Life and disability insurance

Access to wellbeing programs

Generous colleague discount

Bonus eligibility

Formación

• Bachelor’s degree in a business-related field or equivalent experience.
• Proficient in English with strong written and oral communication skills.
• Experience in customer service and strong attention to detail.

Responsabilidades

• Lead all aspects of order processing, from receiving to delivery.
• Collaborate with the Distribution team for successful shipments.
• Maintain effective communication with Sales, Logistics, and Allocation.

Conocimientos

Attention to detail

Customer service

Communication skills

SAP proficiency

Microsoft Excel

Tableau familiarity

Power BI familiarity

Educación

Bachelor’s degree in a business-related field or equivalent experience

Herramientas

SAP

Microsoft Excel

Descripción del empleo

Overview

All resumes must be submitted in English. All interviews will be conducted in English.

To the LEGO Group, we're all about ensuring that the right products reach the right customers at the right time. In the world of order management, every detail matters. Come join us to be a crucial part of a strong team that brings our products to life and delights our customers!

Core Responsibilities

• Lead all aspects of every stage of order processing, such as receiving orders, categorizing them, prioritizing tasks, establishing delivery schedules, and relaying delivery instructions.




• Collaborate with the Distribution team to ensure successful shipment execution.




• Maintain effective communication with cross-functional partners (Sales, Logistics, Allocation) to accurately interpret and carry out orders.




• Conduct regular meetings with the Sales team to supervise program orders and ensure successful execution.




• Exhibit a strong customer service demeanor.

Team Context

The LATAM Market Operations team plays a key role in developing demand plans, handling customer inventory, and coordinating order management activities to achieve our commercial goals. Order management is responsible for the entire customer order process. The Junior Order Management Specialist aids in the execution of orders by collaborating with various departments and ensuring all components are successfully run.

What you bring

• Bachelor’s degree in a business-related field or equivalent experience.




• Proficient in English, with strong written and oral communication skills.




• Proficient in digital tools such as SAP and Microsoft Excel.




• Experience in customer service.




• Strong ability to pay attention to detail and maintain organization.




• Familiarity with Tableau and Power BI is a plus.

Working model

Hybrid working model

Our workplace enables LEGO colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3 day in-office hybrid model exemplifies our People Promise by embracing the different life situations of our colleagues.

Notes

Please note: The internal title will be Jr. Order Management Specialist and the internal level will be Professional.

We review applications on an ongoing basis. We reserve the right to amend or withdraw our jobs at any time, including prior to any advertised closing date. If you’re interested in this role, please apply as soon as possible.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.




• Insurances – All colleagues are covered by life and disability insurance for protection and peace of mind.




• Wellbeing – Access to the Headspace App and wellbeing programs run by local teams.




• Colleague Discount – You will qualify for our generous colleague discount.




• Bonus – Eligible for a bonus if goals are met.




• Your workplace – Location information will be confirmed with you when you join.

Diversity, Safety and Compliance

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds. The LEGO Group participates in Child Safeguarding Background Screening where applicable, and conducts drug screening as part of our drug-free workplace policy to support health and safety.

We are committed to accessibility. If you need assistance completing the application process, contact our HR Service Desk for support.

Thank you for sharing our global commitment to children’s rights.

Join the LEGO® team today.