IT Support Specialist

MSA, The Safety Company; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global safety solutions provider in Querétaro is seeking a dedicated support technician to provide installation and troubleshooting for PC hardware and software applications. The role involves supporting Microsoft Operating Systems and managing tasks through Jira, while also requiring strong communication skills and problem-solving abilities to enhance customer service. Previous experience with PC imaging and customer relationship management is essential for success in this position.

Formación

• Proven hardware and software troubleshooting skills.
• Excellent problem-solving abilities.
• Strong communication skills in English.
• Proven ability to establish and maintain solid customer relationships.
• Advanced knowledge of PC imaging processes and software deployment tools.

Responsabilidades

• Provide installation, configuration, testing, and troubleshooting of PC hardware and software applications.
• Support Microsoft Operating Systems and Applications in a corporate environment.
• Manage work using the Jira issue tracking database.
• Proactively identify and resolve potential customer service problems.
• Manage projects and provide input for global standardizations.

Conocimientos

Hardware troubleshooting

Software troubleshooting

Problem-solving

Communication skills in English

Customer relationship management

PC imaging processes

Software deployment tools

Herramientas

Jira

Microsoft 365

SAP

Intune

VPN

Descripción del empleo

Descripción General

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsabilidades

• Provide installation, configuration, testing, and troubleshooting of PC hardware and software applications for MSA associates.
• Support Microsoft Operating Systems, including Windows 11, and Microsoft Applications in a corporate environment.
• Support iOS devices such as iPads, iPhones, and Mac PCs.
• Assist with Local Area Networks (LAN), Wireless Networks, and TCP/IP protocols.
• Provide support and administration for Microsoft 365 and knowledge of Intune.
• Offer mobile device support.
• Manage work using the Jira issue tracking database and utilize it to analyze trends, recommending actions to reduce incoming issues.
• Proactively identify and resolve potential customer service problems.
• Recommend and implement necessary changes to improve departmental processes and procedures for better customer service.
• Manage projects and provide input for the development of global standardizations.
• Support SAP, VPN, Two-Factor Authentication, software deployment tools, and PC encryption.
• Call Center

Requisitos

• Proven hardware and software troubleshooting skills.
• Excellent problem-solving abilities.
• Strong communication skills in English.
• Proven ability to establish and maintain solid customer relationships.
• Advanced knowledge of PC imaging processes and software deployment tools.