IT Operations

General Motors; Silao (Ciudad); Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A major automotive company in Silao, Guanajuato is seeking a Network Operations support professional to ensure continuous availability of network infrastructure in a 24/7 manufacturing environment. Candidates need to have a Bachelor's Degree in a relevant field and at least one year of IT experience, particularly in LAN, WAN, and Wi-Fi operations. The role requires accountability and a problem-solving mindset while working onsite full-time under a rotating schedule.

Formación

• 1 year of IT experience is required.
• Experience with Network Operations (LAN / WAN / Wi-Fi).
• Hands-on working style with strong accountability.

Responsabilidades

• Support and operate LAN, WAN, and Wi-Fi network infrastructure.
• Monitor service delivery and health of the IT environment.
• Troubleshoot network issues and support operational changes.

Conocimientos

Conversational English

Problem-solving mindset

Accountability

Data Analytics

Machine Learning

Educación

Bachelor’s Degree in relevant field

Descripción del empleo

Responsibilities

Supports and operates LAN, WAN, and Wi‑Fi network infrastructure within a manufacturing site, ensuring continuous availability and operational stability in a 24/7 production environment.

Monitors service delivery and overall health of the IT environment, proactively identifying risks and responding to incidents that may impact safety, production, or cost.

Applies practical experience, technical judgment, and hands‑on execution to troubleshoot network issues, coordinate incident resolution, and support operational changes aligned with plant schedules. Works closely with site IT teams, global IT partners, and external vendors to maintain reliable network services across Assembly, Transmission, and Engine operations.

Demonstrates strong accountability, prioritization, and problem‑solving skills, taking ownership of issues through resolution and closure. Models GM values and behaviors, contributes to a collaborative and results‑oriented culture, and supports continuous improvement in IT operations.

Work Appropriately

On Site: This position requires you to work on site on a full‑time basis.

Key Requirements

• Available to work rotating shifts on a 4x3 schedule.
• Conversational English level, with the ability to interact in professional settings.
• Bachelor’s Degree in Systems Engineering, Information Technology, Computer Engineering, Electronic/Telecommunications Engineering, Informatics, or a related field; or relevant experience.
• 1 year of IT experience.
• Network Operations Experience (LAN / WAN / Wi‑Fi).
• IT experience in 24/7 manufacturing environments.
• Hands‑on working style with strong accountability, effective prioritization, and a problem‑solving mindset.

Desired Competencies / Skills

• Machine Learning.
• Data Analytics: Ability to collect, cleanse, and transform large volumes of data from different sources.
• Data Science.
• Implementation of Artificial Intelligence Agents / Models: Development and integration of intelligent agents and machine learning models for specific use cases (automation, prediction, classification).

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy.

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contributes to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.