IT Onsite Technician

Hemmersbach GmbH & Co. KG; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios de infraestructura IT busca técnicos para proporcionar experiencias excepcionales mediante soporte técnico y servicios de hardware y software. Los candidatos deben tener al menos 18 meses de experiencia en IT, habilidades de comunicación efectivas y capacidad para resolver problemas. Se ofrecen beneficios como seguro médico, programa de desarrollo profesional interno y más. Hemmersbach se dedica a hacer del mundo un lugar mejor, destinando el 20% de sus beneficios a acciones sociales.

Servicios

Seguro médico

Programa de desarrollo profesional

Seguro de vida

Programa de integración

Pagos por licencias por enfermedad

Seguro de visión

Formación

• Se requiere un mínimo de 18 meses de experiencia en IT o equivalente.
• Capacidad para construir relaciones con clientes.

Responsabilidades

• Enthuse customers and provide best experience through best in class hardware, software and technical support services.
• Address service work orders for PCs, laptops, cabling, and security equipment.

Conocimientos

Experiencia en IT

Habilidades de comunicación verbal y escrita

Capacidad para resolver problemas

Conocimientos de sistemas operativos y software

Descripción del empleo

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products

• Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
• Working technical knowledge of standard systems and business software
• Strong verbal and written communication skills
• Ability to apply intermediate level of subject matter knowledge
• Works on problems/projects of moderately medium-complex scope
• Exercises independent judgment within defined practices and procedures
• Evaluates unique circumstances and makes recommendations.
• Typically 2-3 years of experience
• Ability to provide disposal services
• Able to independently problem solve
• Able to provide feedback on new technical processes to help drive efficiency
• No OEM certifciations (break and fix support is assumed to be provided over OEM warranty)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Health/ Medical insurance
• Internal career development program
• Life insurance
• Onboarding program
• Sick leave payments
• Vision Insurance