IRD Coordinator

Four Seasons Hotels and Resorts; Baja California Sur; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury hospitality brand in Baja California Sur is seeking an In Room Dining Coordinator to provide exceptional guest service. The ideal candidate must be bilingual in Spanish and English, with a minimum of two years of experience in a similar hospitality role. Responsibilities include accurately taking orders, maintaining knowledge of menu items, and ensuring timely delivery to guests. This position offers competitive compensation and opportunities for professional growth in a well-regarded luxury environment.

Servicios

Highly competitive salaries

Shuttle service from San Lucas and San Jose del Cabo

Complimentary Dry Cleaning for Employee Uniforms

Formación

• Minimum of two years of experience in In-Room Dining, Guest Experience, or Call Center.
• Preference for applicants with luxurious hotel experience.
• Ability to sit or stand for extended periods.

Responsabilidades

• Answer phone calls or in-room dining orders with accuracy.
• Maintain understanding of the room service menu and specials.
• Enter orders into the management system accurately.

Conocimientos

Fluency in Spanish

Fluency in English

Customer service

Organizational skills

Ability to multitask

Herramientas

Micros or similar POS systems

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Laid‑back luxury meets bucket‑list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined 'the aquarium of the world' by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members‑only beach and yacht club, all situated along a two‑mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons’ legendary quality and service while discovering the richness and beauty of Baja’s eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of the In Room Dining Coordinator

Responsible for answering phone calls and taking orders for room service in a professional, efficient, and courteous manner. This role requires strong communication skills, a focus on customer service, and the ability to work well under pressure in a fast‑paced environment. The Order Taker plays a vital role in ensuring guests receive an exceptional in‑room dining experience.

What you will do:

• Answer phone calls or in‑room dining orders, ensuring accuracy and efficiency. Take note of any special requests, preferences, or dietary restrictions, and communicate this information clearly to the kitchen and delivery staff.
• Maintain a thorough understanding of the room service menu, including available food and drink options, daily specials, and preparation times. Be able to provide suggestions or recommendations based on guest preferences.
• Enter orders accurately into the order management system and confirm all details with guests before submitting to the kitchen or relevant department.
• Relay orders to the kitchen promptly and ensure delivery staff are informed of any specific delivery instructions or requests.
• Address special requests from guests, such as customizing orders, adjusting for allergies, or accommodating unique preferences.
• Track the progress of orders to ensure timely delivery and follow up with kitchen or delivery personnel if there are any issues or delays.
• Ensure all room service orders are correctly charged to guest accounts, processing payments and issuing receipts as necessary.

What you bring:

• Fluency in both Spanish and English is required to effectively communicate with diverse guests and ensure a seamless service experience.
• A minimum of two (2) years of experience in In‑Room Dining, Guest Experience, or a Call Center environment is essential for this position.
• At least one (1) year of experience in a luxury hotel or similar high‑end hospitality setting is preferred and considered a valuable asset.
• Must be able to sit or stand for extended periods and work effectively in an office or call center setting, ensuring sustained focus and efficiency throughout the shift.
• Ability to stay highly organized and manage multiple tasks simultaneously in a fast‑paced, dynamic environment.
• Familiarity with Micros or similar POS systems is required to process orders and manage guest interactions efficiently.

*This job requires applicants to have current work authorization in Mexico*

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In‑house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Service Culture

Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs