Incident Response Lead — 24/7 IT Resilience & Recovery

HSBC Global Services Limited; Toluca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services organization in Toluca is seeking a Senior Incident Manager to lead service recovery of incidents. You will need over five years of experience in financial or technology institutions, along with strong customer service and communication skills. The role requires proficiency in English and the ability to work in shifts. This position offers a supportive work environment with competitive benefits, including generous leave days.

Servicios

Generous leave days

Supportive work environment

Formación

• Over five years of experience in financial or technology institutions.
• Ability to work in shifts.
• Candidates with immediate local work rights will be prioritized.

Responsabilidades

• Lead service recovery of incidents.
• Ensure excellent customer service.

Conocimientos

Customer service

Communication skills

Incident management

Proficiency in English

Descripción del empleo

A leading financial services organization in Toluca is seeking a Senior Incident Manager to lead service recovery of incidents. The ideal candidate will have over five years of experience in financial or technology institutions and possess excellent customer service and communication skills. Candidates with immediate local work rights will be prioritized. The role demands the ability to work in shifts and requires proficiency in English. This position offers a supportive work environment with competitive benefits including generous leave days.