In Room Dining - Order Taker

Hilton; Nayarit; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking an In Room Dining-Order Taker responsible for managing guest orders, ensuring satisfaction, and maintaining high food service standards. The ideal candidate should possess strong communication skills and a vocational diploma. This role exemplifies hospitality excellence, contributing to memorable guest experiences. Join a dedicated team committed to providing top-tier accommodation and service in a dynamic environment.

Formación

• Ability to manage guest queries efficiently.
• Strong communication skills required.
• Familiarity with food and beverage service standards.

Responsabilidades

• Answer telephones and manage orders.
• Maintain food and beverage ordering system.
• Ensure guest satisfaction and uphold brand standards.

Conocimientos

Guest service

Communication

Order management

Educación

Vocational/Technical Diploma

Descripción del empleo

As an In Room Dining-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with F&B service standards.

What will I be doing?

As an In Room Dining-Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure room service department and hotel standards are met.
• Up-sell with latest departmental incentives.
• Maintain the computerized food and beverage ordering system for food and beverage order preparation and delivery.
• Coordinate and control all Room Service office traffic.
• Present a positive, professional, and courteous image, to ensure guest satisfaction.
• Maintain the brand's high-quality standards.

What are we looking for?

An In Room Dining-Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Manage guest queries in a timely and efficient manner.
• Vocational/Technical Diploma.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!