HR Shared Services, Associate

Qualcomm; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing contact center at a technology company in Mexico City is seeking a member for its HR Shared Services team. This role focuses on resolving HR inquiries, providing support for HR policies, and assisting with various HR tools in a dynamic office environment. Ideal candidates will have a relevant Bachelor’s degree, HR experience, and advanced communication skills in English.

Formación

• Bachelor's degree in Business Administration, Management, Human Resources, or related field.
• 1+ year of HR Shared Services or Human Resources work experience.
• Advanced communication skills in English.

Responsabilidades

• Document accurate case notes for HR inquiries and manage case tickets.
• Assist customers with HR self-service tools for employee transactions.
• Provide answers to employee questions using FAQs and HR knowledge.

Conocimientos

Communication skills

HR knowledge

Educación

Bachelor's degree in Business Administration, Human Resources, or related field

Herramientas

Workday

ServiceNow

Bswift

Descripción del empleo

As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.

This is an office based position in Mexico City.

Please provide your resume in English.

Preferred Qualifications:

• Bachelor's degree in Business Administration/Management, Human Resources, or related field.

• 1+ year of HR Shared Services or Human Resources work experience.

• Advanced communication skills in English

Principal Duties and Responsibilities:

• Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.

• Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.

• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.

• Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.

Level of Responsibility:
• Works under supervision.
• Decision-making affects direct area of work and/or work group.
• Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
• Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.