Hr Operations Lead

Richemont; Xico; Presencial; MXN 538,000 - 809,000; Jornada completa

Descripción de la vacante

A prestigious luxury goods company in Veracruz seeks an HR Operations Coordinator responsible for managing HR processes and analytics. This role requires collaboration with business partners to support hiring and onboarding, manage employee lifecycles in Workday, and conduct data reporting. Ideal candidates should have a Bachelor’s degree, 4–5 years of experience in HR, and be bilingual in English and Spanish. Strong skills in Microsoft Word and Excel are essential.

Formación

• 4–5 years of job experience, preferably in a human resources department.
• Excellent time management, planning and organizing skills.
• Good quality control ability; demonstrated accuracy and thoroughness in work output.

Responsabilidades

• Assist with hiring, onboarding, and employee lifecycle management.
• Manage termination processes and exit interviews.
• Maintain HR data accuracy in Workday.
• Identify areas of opportunity in HR processes.
• Create projects to improve operational efficiency.
• Conduct HR KPIs & data reporting.

Conocimientos

Proficient in Microsoft Word

Proficient in Excel

Bilingual (English / Spanish)

Knowledge of HR Operations & Analytics

Overall knowledge of State and Federal labor laws

Educación

Bachelor's degree in Administration, HR, or similar field

Herramientas

Workday

Descripción del empleo

MAIN PURPOSE

The HR Operations Coordinator is a crucial member responsible for the HR Operations & Analytics processes reporting to the HR Director. Working alongside our team of People Coordinators, you will work closely with business partners on a daily basis to assist with day‑to‑day operations for all the Maisons of Richemont Mexico.

This position provides administrative and operational support for managing data entry, system reporting, systems governance, and employee lifecycle logistics. Additionally, it will assist with training the HR department on day‑to‑day operations and serve as a key change champion in the HR Digital Transformation.

KEY RESPONSIBILITIES

Key Responsibility 1: Hiring Process

• Operation support with new hires: employee letter generation, background checks, new hire communications and trainings, maintenance/creation of accurate employee files, migration process, etc.
• Once a candidate is officially selected by the Hiring Manager, proceed with job offer and hiring steps.
• Background check request to external provider.
• Job offer letters, guaranteeing accurate benchmark position & internal equity.
• Compilation of hiring documents according to internal personal files, guaranteeing satisfactory internal and external audit requirements.
• Upload digital personal file.
• Coordinate end‑to‑end onboarding process.
• Organize and coordinate agenda with stakeholders.
• Follow up on yearly mandatory training program.
• Elaborate contract and hiring documents.
• Prepare first day of employee at Richemont México – HR onboarding, contract and hiring documents, prepare workplace with welcome kit + Top Management letter, present candidate in the office, coordinate Internal Communications "New hiring announcement".
• Send new joiners 45‑day interview & organize feedback to relevant parties.
• Send trial period assessment, confirm payroll indefinite contract & organize feedback to relevant parties.
• Official email to employee confirming indefinite contract.

Key Responsibility 2: Termination Process

• Send resignation letter & exit interview to employee.
• Send exit interview feedback to relevant parties.
• Prepare private agreement, employment certificate, print return form, guaranteeing satisfactory internal and external audit requirements.
• Coordinate off‑boarding with hiring manager – returning work tools, Concur, etc.

Key Responsibility 3: Workday

• Responsible for different employee lifecycles at Workday, guaranteeing accuracy in data.
• Maintain HCM data across Richemont Mexico as it applies across the employee lifecycle: new hires, transfers, promotions, terminations, pay increases, position management, organizational structure, etc.
• HR Administration: employment verifications, system edits/changes, Workday maintenance, ad‑hoc reporting requests, and employee questions.
• Monthly data quality review.

Key Responsibility 4: General Processes

• Assist with routine operational audits and follow‑up as well as system data clean‑up.
• Identify areas of opportunity and provide resolutions.
• Understand the organizational structure, both business and matrix organizations, as well as the data structure.
• Partner with HR partners to anticipate, prepare, and process business changes in the masterdata, including coordination of new locations and cost centers.

Key Responsibility 5: Project Management

• Create projects to improve operational efficiency.

Key Responsibility 6: Analytics & Data Reporting

• Monthly HR KPIs & data reporting with HR Director support.
• Organize monthly feedback to stakeholders.

JOB PROFILE

Education

Bachelor's degree in Administration, HR, or a similar field.

Required Experience

4–5 years of job experience, preferably in a human resources department.

Technical Skills / Abilities

• Proficient in Microsoft Word and Excel.
• Knowledge of HR Operations & Analytics.
• Workday savvy.
• Overall knowledge of State and Federal labor laws.
• Bilingual (English / Spanish).
• Knowledge of general HR principles and practices.

Personal Skills

• Excellent time management, planning and organizing skills; ability to prioritize and plan work activities.
• Excellent attention to details
• Good quality control ability; demonstrated accuracy and thoroughness in work output.
• Dependability.
• Customer service focus.