HR Benefits Specialist

PPG; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in benefits management is seeking a Benefits Specialist in Querétaro, Mexico. This position demands delivering exceptional customer service, guiding employees through benefit options, and documenting inquiries efficiently. Candidates should have a high school degree and 2-4 years of experience in a call center environment, preferably in health and welfare benefits. The successful candidate will join a fast-paced team to resolve customer inquiries with professionalism and attention to detail.

Formación

• 2-4 years of experience as a customer service representative in a call center environment.
• 1-2 years of experience in health and welfare, retirement, life insurance, and disability benefits is preferred.
• Ability to deliver high-quality customer service in a professional manner.

Responsabilidades

• Assist U.S. customers in understanding their benefit plans.
• Support customers by problem-solving their inquiries.
• Guide participants through the enrollment process.
• Document all inquiries in the case management tool.
• Conduct ongoing review for continuous improvement.

Conocimientos

Customer service

Problem-solving

Communication

Detail-oriented

Educación

High school degree in HR or equivalent

Descripción del empleo

As a Benefits Specialist, you will deliver outstanding customer service to a broad range of employee and retiree groups delivering support in the key areas of: health and welfare, retirement, life insurance, disability and other benefits. You work in a fast-paced team call center environment and use email, case system and telephonic communications to resolve issues and inquiries with sensitivity, compassion and discretion!

Key Responsibilities

• Assist all U.S. customers by educating them on the PPG benefit plans using the Benefits Service Center training tools and resources that support the plan design/policy while also maintaining company compliance with ERISA, COBRA and HIPAA;
• Support all U.S. customers by problem-solving their inquiries utilizing appropriate parties as needed, such as vendors, COEs, third party administrators;
• Assist all U.S. participants with enrollment processes including guiding them through the enrollment system and educating them on their benefit plans/options;
• Deliver accurate and concise responses in English through verbal and written communications that are clearly understood by the customer;
• Document all inquiries using the case management tool within the Benefits administration system;
• Recognize and report unusual events or inconsistencies to designated team member/team lead within the Benefits Service Center;
• Conduct ongoing review of Benefits Service Center training tools and resources for continuous improvement within the team;
• Maintain the service standard requirements of the team;
• Support all needs of the Benefits Service Center, such as helping other team members and

Qualifications

• High school degree in HR, or equivalent
• 2-4 years of experience as a customer service representative in a call center environment;
• 1-2 years of experience in the key areas of health and welfare, retirement, life insurance, disability and other benefits is preferred;
• Ability to deliver high quality customer service in a professional manner;

About PPG

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.