HealthTech Delivery Ops Leader

Recruiting Awesome Executive Search; A distancia; MXN 1,000,000 - 1,500,000; Jornada completa

Descripción de la vacante

A healthcare technology services firm is seeking a strategic Director of Operations to enhance client delivery and success functions. The role involves leading diverse teams, standardizing processes, and driving operational excellence. The ideal candidate has a strong background in healthcare technology and management consulting, with proven leadership in cross-functional teams. This position offers autonomy to implement meaningful changes and directly impact client satisfaction and company growth in a remote setting.

Formación

• Proven experience in healthcare technology and management consulting.
• Demonstrated leadership managing client success and operational delivery teams.
• Expertise in developing and tracking performance metrics.

Responsabilidades

• Lead client delivery teams, ensuring measurable value delivery.
• Standardize and optimize client engagement processes.
• Drive renewal and expansion strategies, achieving high gross renewal rates.
• Translate client feedback into actionable recommendations.

Conocimientos

Leadership in healthcare technology

Operational excellence

Process improvement

Data-driven decision-making

Collaboration with cross-functional teams

Herramientas

CRM systems

Business intelligence tools

Descripción del empleo

A healthcare technology services firm is seeking a strategic Director of Operations to enhance client delivery and success functions. The role involves leading diverse teams, standardizing processes, and driving operational excellence. The ideal candidate has a strong background in healthcare technology and management consulting, with proven leadership in cross-functional teams. This position offers autonomy to implement meaningful changes and directly impact client satisfaction and company growth in a remote setting.