Head Of Information Operations & Insights

1840 & Company; A distancia; MXN 1,792,000 - 2,331,000; Jornada completa

Descripción de la vacante

A leading global BPO firm is seeking a Head of Information Operations & Insights in Veracruz, Mexico. The role involves leading information services to improve market success and drive insights into operations. The ideal candidate will possess expertise in segmentation, information workflows, and lead large-scale B2B operations. Strong leadership skills and proficiency in SQL, BI tools, and stakeholder management are essential. This position offers an opportunity to influence and innovate within a dynamic global environment.

Formación

• Proven leadership of large-scale B2B information or operations teams.
• Strong expertise in segmentation, information sourcing, enrichment, and delivery workflows.
• Familiarity with Third-Party Tools.
• Excellent leadership, organizational, and stakeholder management capabilities.

Responsabilidades

• Translate segmentation into structured, actionable datasets.
• Partner with Product and Analytics teams to operationalize predictive models.
• Deliver insights that improve lead prioritization and sales productivity.
• Act as the single point of accountability for information delivery outcomes.
• Set clear KPIs and oversee performance management.

Conocimientos

Leadership of large-scale B2B information teams

Segmentation expertise

Information sourcing and enrichment

Proficiency with SQL

Excel / Google Sheets

Experience with BI tools (Tableau, Power BI)

Operational embedding of predictive models

Organizational capabilities

Stakeholder management

Herramientas

Tableau

Power BI

Descripción del empleo

Opening

We are seeking a dynamic Head of Information Operations & Insights to lead and scale our information services function.

This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations.

Key Responsibilities

• Translate segmentation into structured, actionable datasets that enable smarter targeting and improved conversion rates.
• Partner with Product and Analytics teams to operationalize predictive and propensity models.
• Deliver insights that directly improve lead prioritization, sales productivity, etc.
• Act as the single point of accountability for information delivery outcomes.
• Anticipate risks, troubleshoot delivery challenges, and maintain strong cross‑functional relationships.
• Set clear KPIs, oversee performance management, and implement training and development programs.
• Build a high‑performance culture of accountability, continuous learning, and innovation.
• Uphold rigorous quality standards in information enrichment, accuracy, and deduplication.
• Drive automation and workflow optimization initiatives to improve efficiency and scalability.
• Design and evolve the information operations framework, including process architecture and resource planning.
• Establish and maintain a centralized library of templates and taxonomies to promote consistency and reuse.
• Continuously improve systems and practices to support long‑term growth and scalability.

Qualifications & Experience

• Proven leadership of large‑scale B2B information or operations teams.
• Strong expertise in segmentation, information sourcing, enrichment, and delivery workflows.
• Familiarity with Third‑Party Tools.
• Proficiency with SQL, Excel / Google Sheets, and BI tools (Tableau, Power BI, etc.).
• Experience embedding predictive models into operational workflows.
• Excellent leadership, organizational, and stakeholder management capabilities.

About the Company

Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.

We specialize in connecting companies with world‑class freelance professionals and delivering top‑tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward‑thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool.

We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work‑life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina.

Visit to learn more about us.

To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.andco.com.