Head Of Customer Success

Canonical; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Global Head of Customer Success to enhance customer experience with open-source technology. This role involves leading a worldwide team and developing strategies to ensure success for all customer segments, driving growth in a fast-paced environment. Candidates should have a strong commitment to customer service, expertise in technology and SaaS, and experience in building high-achieving teams. The position includes remote work with occasional global travel.

Servicios

Work from home

Learning and development opportunities

Annual compensation review

Recognition rewards

Priority Pass for travel

Formación

• Ability to engage with technical customers using their language.
• Experience in quarterly business reviews and escalation management.
• Proven track record of achieving customer success.

Responsabilidades

• Lead a global team to increase open source utilization.
• Set strategy for customer success across all segments.
• Drive growth in a fast-moving organization.

Conocimientos

Customer first attitude

Knowledge of open source technology

Technology and SaaS experience

Technical communication skills

Commitment to customer experience

Onboarding and success planning

Talent development

Data-driven decision making

Educación

Bachelor's or equivalent in Computer Science

Descripción del empleo

Overview

Help our customers elevate their open source practice and success. It is our mission to make enterprise-grade open‑source available to every enterprise, entrepreneur or innovator. We create the world‑renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for a Global Head of Customer Success to deliver on customer goals, business transformation, increase their utilization of open source, and ensure the engagement, success, retention, and growth of Canonical's customers.

Responsibilities

The Head of Customer Success must be action oriented and motivated to drive growth across the globe in a fast‑moving organization. In this role you will lead a global team, set strategy to increase open‑source utilization, and champion the success of customers across all segments.

Qualifications & Expectations

• A customer first attitude
• Knowledge and passion for open source technology and infrastructure
• Technology and SaaS experience
• An ability to speak to technical customers in their language
• Commitment to customer experience, across all customer segments from small to global strategic customers
• Experience in onboarding, success planning, quarterly business reviews and escalation management
• A track record of delivering success for your customers and for your organisation
• Developing and growing talent and a track record building high achieving teams
• Data‑driven decision making, with a willingness to experiment and iterate
• Bachelor's or equivalent in Computer Science, STEM or similar
• Written and verbal communication skills in technical discussions

What We Offer

• Work from home with global travel 2 to 4 weeks for internal and external events
• An opportunity to help shape a company and products with a strong influence in the open source community
• An inclusive work environment
• Learning and development
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel

Location: LI-Remote