Head Bartender

Hilton Worldwide, Inc.; Corral del Risco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global hospitality company is seeking a Head Bartender to oversee bar service at Conrad - Punta de Mita, ensuring high-quality beverage service and compliance with regulations. Ideal candidates have strong leadership and communication skills, along with a commitment to outstanding customer service. This role involves training staff, managing service standards, and maximizing revenue through upselling strategies.

Formación

• Excellent leadership, interpersonal and communication skills.
• Ability to listen and respond to demanding guest needs.
• Commitment to delivering high levels of customer service.

Responsabilidades

• Maintain an effective bar service with an emphasis on high quality.
• Ensure guest service standards are implemented and monitored.
• Demonstrate comprehensive knowledge of all beverages served.

Descripción del empleo

Job Number

Head Bartender (HOT0C4E0)

Work Locations

Conrad - Punta de Mita, Carretera Punta Mita, Sayulita Km 2, Litibu 63734

A Head Bartender oversees the bar service to offer a high‑quality, efficient beverage service that enhances the guest experience and complies with licensing regulations for alcoholic beverages.

What I will be doing

• Maintain an effective bar service with an emphasis on high quality, efficient service
• Ensure guest service standards are set, implemented and monitored, and continuously evaluated
• Set‑up the outlet in accordance with pre‑determined operational standards
• Comply with licensing regulations, hotel procedures, and train staff accordingly
• Demonstrate comprehensive knowledge of all beverages served, their preparation (to recipe) and presentation, and train personnel to apply this knowledge
• Ensure compliance with and proper training on Company Health and Safety, Fire Regulations, and procedures
• Ensure all team members are impeccably presented and adhere to uniform standards
• Address sudden staff shortages and report all absences per Company Attendance Procedures
• Complete all necessary administration per Company procedures for all staff members
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

What we are looking for

• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding guest needs
• Excellent leadership, interpersonal and communication skills
• Accountability and resilience
• Commitment to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Customer Service experience in a supervisory capacity
• Passion for delivering exceptional levels of guest service
• Basic level of IT proficiency

What it will be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable experiences around the world every day. And, our amazing Team Members are at the heart of it all!