Gsco Global Support Deal Desk Analyst

Oracle; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in Veracruz, Mexico is seeking a GSCO Global Support Deal Desk Analyst to provide support to its North American sales teams. The ideal candidate will troubleshoot complex queries and bridge communications between the sales team and various functions. Strong communication and analytical skills are required, along with a BS degree preferred. This role demands a proactive approach and flexibility to align with sales requirements, offering a dynamic work environment.

Responsabilidades

• Troubleshoot and resolve complex queries.
• Act as knowledge expert on the Sales processes and systems.
• Provide updates and training to colleagues.
• Bridge between sales team and other functions.
• Understand business priorities of Global Sales.
• Meet Deal Desk KPIs and targets.

Conocimientos

Strong communication

Interpersonal skills

Analytical skills

Excellent customer service

Ability to work independently

Problem-solving skills

Good PC skills in Word/Excel

Knowledge of Contracts

Educación

BS Degree preferred

Descripción del empleo

GSCO Global Support Deal Desk Analyst

The GSCO (Global Sales and Consulting Operations) Deal Desk Team is responsible for supporting the North American Applications and Tech Cloud sales teams from Enablement, Quoting, Approvals through to Booking and Provisioning.

We are currently looking for a hard-working individual to work within the North American Deal Desk Team.

The GSCO Deal Desk Analyst will report to the Deal Desk Manager and will be responsible for providing high quality, responsive support to Oracle's Global Sales teams, helping them navigate the Quote to Cash process. Job duties are varied and complex, needing independent judgment and include but are not limited to:

Responsibilities

• Troubleshoot and resolve complex queries
• Act as knowledge expert on the Sales end to end processes and systems
• Provide updates / training to other colleagues within area of expertise
• Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, Product Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc.)
• Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers
• Meet Deal Desk KPIs and targets
• Communicate activity metrics to Deal Desk management
• Undertake admin responsibilities as required
• Keep current on new product releases and enhancements
• Undertake other projects as required

Skills

• Strong communication, interpersonal, and analytical skills
• Ability and desire to provide excellent customer-service to internal customers
• Ability to work independently and in a dynamic environment
• Act with a sense of urgency
• Knowledge of Contracts / Contract Negotiations
• Flexible schedule to align to Sales requirements
• Proactive, team player
• Positive and "Can Do" Attitude
• Results orientated
• Good PC skills, esp. in Word / Excel
• Strong problem-solving skills
• BS Degree preferred

Desired

• Experience in supporting Sales Representative
• Knowledge of the Oracle Sales Process, tools and teams
• Experience in CPQ, DAS, Q systems