Googler Experience Operations, People Experience (English, Spanish)

Google Inc.; Ciudad de México; Presencial; USD 60,000 - 85,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Human Resources Operations professional in Mexico. This role requires expertise in human resource processes and strong bilingual communication skills. The ideal candidate will have extensive experience in HR operations within LATAM and a proven track record of working with senior executives. The position offers the chance to drive operational excellence and collaborate with diverse teams.

Formación

• 7 years of Human Resources Operations experience within the LATAM region.
• Experience in managing HR suppliers’ performance.
• Experience in designing and implementing HR processes.

Responsabilidades

• Deliver operational excellence within service lines in Canada and LATAM.
• Lead GXO operations execution for initiatives and programs.
• Collaborate across GXO regions to standardize work.

Conocimientos

Fluent in Spanish and English

Experience working with C-level executives

Excellent user-facing skills

Educación

Bachelor's degree in HR, Business or related field

Master's degree or other advanced degree

Descripción del empleo

Googler Experience Operations, People Experience (English, Spanish)

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Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

• Bachelor's degree in HR, Business or related field, or equivalent practical experience.
  
• 7 years of Human Resources Operations experience within the LATAM region.
• Experience working with C-level executives and cross-functionally across all levels of management.
• Ability to communicate in Spanish and English fluently, to support client relationship management in this region.

Preferred qualifications:

• Master's degree or other advanced degree.
• Experience in Human Resources Operations.
• Experience managing HR supplier’s performance.
• Experience in designing and implementing HR processes including tools and systems.
• Excellent user facing skills with an escalation management record.

About the job

People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. We are the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver global HR processes (with regional nuances where needed) that are personalized and delightful for millions of candidates and 175k+ Googlers. Made up of equal parts HR professionals, former consultants, and analysts, we are the advocates of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people's decisions are based on data.

As Google grows, so do the operational complexities, compliance risks, and cultural nuances that are unique to the markets, sites, countries, and regions where Googlers work. To address these complexities, our HR teams offer a structured, location-based approach for delivering HR support.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities

• Deliver above and beyond operational excellence within service lines in Canada and Latam, driving service delivery, service planning, ensuring Service Level Agreement(SLAs) are met and activities follow process timeliness and accuracy goals across all service areas through continued improvement of operational excellence.
• Serves as a key liaison between stakeholder teams and the wider Google Store Checkout (GXO) organization.
• Leads GXO operations execution for initiatives and programs, implementing service delivery improvements and managing process/scope changes, including extended workforce.
• Collaborates across GXO regions and with GX/PXE to standardize work and develop deep system expertise for troubleshooting and infrastructure consultation.
• Partners internally and externally advocateoptimal user experiences and provide feedback for enhanced operational efficiency.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.