GOC- Position Management Senior Analyst

Salesforce; Región Centro; Presencial; MXN 1,101,000 - 1,469,000; Jornada completa

Descripción de la vacante

A leading software company is seeking a GOC-Position Management Senior Analyst in Mexico to support HR operations, ensuring data integrity and providing expert assistance. The ideal candidate has 5-6 years of Workday experience and exceptional communication skills. Responsibilities include managing position data, troubleshooting processes, and improving employee experiences. Strong customer service orientation is essential in a high-paced, dynamic environment.

Servicios

Comprehensive health benefits

Career development opportunities

Inclusive workplace environment

Formación

• 5 - 6 years of experience in HR Operations role.
• Proven ability to handle sensitive data.
• Strong organizational and time management skills.

Responsabilidades

• Perform mass position creation in Workday.
• Assist in maintaining position attributes.
• Support knowledge articles to enhance employee experience.

Conocimientos

Workday HCM administration or analyst experience

Data integrity understanding

Problem-solving

Customer service orientation

Strong communication skills

Herramientas

Workday

Workday Adaptive

EIB

Descripción del empleo

Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You\'re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position

The GOC- Position Management Senior Analyst is a member of the Global Operations Centre (GOC) Position Management team and acts as a trusted partner for the business ensuring an amazing experience. This role reports to the Manager GOC (Position Management) team and is critical to ensuring the success of our employees at Salesforce.

The candidate shall have strong organizational skills with high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

Responsibilities

• Perform EIB loads for mass position creation.
• Responsible for publishing both mass and ad hoc positions in Workday Adaptive.
• Assist in the verification and maintenance of position attributes in Workday, create/edit position restrictions on behalf of Managers as per the case request.
• Creating/loading and validating EIBs, building calculated fields and custom reports
• Troubleshoot business processes, analyse existing audits outcome and identify new data audits.
• Act as point of contact and subject matter expert (SME) for all things related to worker data and global standardization of key processes and transactions
• Maintain master data values in Workday (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations).
• Support our centralized knowledge base, identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
• Maintain an appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
• Proactively identify process improvements and process redundancies and collaborate towards an improved and more productive process that enhances the employee experience
• Participate in testing (UAT) and implementing system upgrades and rollout of new features
• Own data integrity of all employee change transactions by following the outlined peer review/audit process
• Ensure compliance with audit requirements by completing work correctly and timely
• Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics for the team
• Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
• Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
• Participation in projects such as Mergers and Acquisitions, System-related projects, and other global project rollouts
• Work collaboratively across a global team to continuous improvement

Required skills/experience

• 5 - 6 years of work experience as a Workday HCM administrator or analyst
• Previous experience with Workday HCM (position management staffing model) is required
• Familiarity with Workday Adaptive is a plus.
• Experience with Workday integration types including EIB
• Must have strong understanding of data integrity and data privacy requirements
• Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
• Excellent verbal and written communication skills: concise, articulate, and confident
• Work effectively in a team environment
• Proven ability to diagnose a problem, informed by data and lead correction efforts
• Exceptional customer service orientation
• Ability to prioritise competing priorities in a high-paced work environment
• Drives results and is solutions-oriented
• Ability to maintain confidentiality in all aspects of job responsibilities
• Exceptional time management, organisational, prioritization and follow-up skills

Requirements For Success

• Problem Solving: Uses logical reasoning to understand problems and identify effective solutions without adding complexity
• Communication: Possess excellent communication skills and comfort presenting data at all levels of management
• Priority Setting: Lead projects and handle multiple tasks in a fast-paced environment
• Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
• Detail Oriented: Focus on data accuracy and system integrity
• Trust: Demonstrated ability to handle highly sensitive data

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what\'s possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.