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Global Support Engineer - Post-Sales Tech (60% Travel)

Stech Technology UK Limited

Ciudad de México

Híbrido

MXN 1,098,000 - 1,465,000

Jornada completa

Hoy
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Descripción de la vacante

A telecommunications solutions provider is seeking an experienced Support Engineer to provide technical assistance and customer support in Mexico. The candidate will engage in solution deployments and troubleshooting while managing client expectations effectively. Must have at least 5 years of experience along with strong technical troubleshooting and communication skills. Flexible work schedule and travel (up to 60%) is involved in this role.

Servicios

Flexible work schedule
Learning and development opportunities
Travel opportunities

Formación

  • Minimum 5 years of experience in customer support or post-sales engineering.
  • Strong understanding of networking fundamentals.
  • Proficient in using ticketing systems.

Responsabilidades

  • Provide customer support and technical assistance.
  • Support solution deployments and system configuration.
  • Document configurations and troubleshooting steps.

Conocimientos

Customer support experience
Technical troubleshooting
Networking fundamentals
Communication skills
Organizational skills
Ability to work in fast-paced environments

Educación

5+ years in technical support

Herramientas

MS Teams
Zoom
Slack
Descripción del empleo
A telecommunications solutions provider is seeking an experienced Support Engineer to provide technical assistance and customer support in Mexico. The candidate will engage in solution deployments and troubleshooting while managing client expectations effectively. Must have at least 5 years of experience along with strong technical troubleshooting and communication skills. Flexible work schedule and travel (up to 60%) is involved in this role.
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