Global Support Engineer - Post-Sales Tech (60% Travel)

Stech Technology UK Limited; Ciudad de México; Híbrido; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A telecommunications solutions provider is seeking an experienced Support Engineer to provide technical assistance and customer support in Mexico. The candidate will engage in solution deployments and troubleshooting while managing client expectations effectively. Must have at least 5 years of experience along with strong technical troubleshooting and communication skills. Flexible work schedule and travel (up to 60%) is involved in this role.

Servicios

Flexible work schedule

Learning and development opportunities

Travel opportunities

Formación

• Minimum 5 years of experience in customer support or post-sales engineering.
• Strong understanding of networking fundamentals.
• Proficient in using ticketing systems.

Responsabilidades

• Provide customer support and technical assistance.
• Support solution deployments and system configuration.
• Document configurations and troubleshooting steps.

Conocimientos

Customer support experience

Technical troubleshooting

Networking fundamentals

Communication skills

Organizational skills

Ability to work in fast-paced environments

Educación

5+ years in technical support

Herramientas

MS Teams

Zoom

Slack

Descripción del empleo

A telecommunications solutions provider is seeking an experienced Support Engineer to provide technical assistance and customer support in Mexico. The candidate will engage in solution deployments and troubleshooting while managing client expectations effectively. Must have at least 5 years of experience along with strong technical troubleshooting and communication skills. Flexible work schedule and travel (up to 60%) is involved in this role.