Global Support Engineer - 24/7 Enterprise Tech

Sinch; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global communication platform provider is looking for a Support Engineer to join their Americas Team. This role involves providing high-quality technical support to global enterprise customers, analyzing messaging trends, and troubleshooting technical issues across networks. The ideal candidate should have experience in technical support, a strong grasp of TCP/IP, and proficiency with ticketing systems like Zendesk. This position also offers a comprehensive benefits package, including medical coverage and a hybrid work model.

Servicios

100% medical and dental coverage

Flexible benefits card

Paid maternity and paternity leave

Gym and wellness options

Life insurance coverage

Annual reimbursements for disabilities/transgender needs

Birthday leave

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Performance Bonus

Formación

• Experience working directly with global enterprise customers in a technical capacity.
• Strong understanding of TCP/IP protocol suite and web protocols.
• Proficiency in using service ticketing systems such as Zendesk and Jira.

Responsabilidades

• Provide high-quality technical support to operators and enterprises worldwide.
• Analyze customer messaging traffic trends in our production environment.
• Perform deep triage and troubleshooting of technical issues.

Conocimientos

Experience with global enterprise customers

Strong understanding of TCP/IP protocols

Proficiency in service ticketing systems

Fluency in English

Educación

Degree in Computer Science or relevant field

Herramientas

Zendesk

Atlassian Jira Service Management

Postman

Descripción del empleo

A leading global communication platform provider is looking for a Support Engineer to join their Americas Team. This role involves providing high-quality technical support to global enterprise customers, analyzing messaging trends, and troubleshooting technical issues across networks. The ideal candidate should have experience in technical support, a strong grasp of TCP/IP, and proficiency with ticketing systems like Zendesk. This position also offers a comprehensive benefits package, including medical coverage and a hybrid work model.