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Global Remote: Customer Success Team Leader

Canonical

Mérida

A distancia

MXN 400,000 - 600,000

Jornada completa

Hoy
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Descripción de la vacante

A leading open source software company is hiring a Customer Success - Team Manager to enhance customer engagement and retention. You will guide and support a diverse team while collaborating across departments to ensure excellent customer service. The ideal candidate has a strong background in customer success and team management, with a passion for technology and continuous improvement. This role offers a remote working environment and opportunities for growth.

Servicios

Personal learning and development budget of USD 2,000
Annual compensation review
Recognition rewards
Distributed work environment
Priority Pass for travel and travel upgrades

Responsabilidades

  • Prepare communication plans and review key performance indicators.
  • Resolve escalated customer issues and ensure timely resolution.
  • Guide and support team members through complex situations.
  • Collaborate with departments to align on customer needs.
  • Document and ensure quality in all team processes.

Conocimientos

Customer Success experience
Leadership and team management
Analytical skills
Cross-functional collaboration
Creative problem-solving

Educación

Bachelor's degree in Business, Communication or STEM
Descripción del empleo
A leading open source software company is hiring a Customer Success - Team Manager to enhance customer engagement and retention. You will guide and support a diverse team while collaborating across departments to ensure excellent customer service. The ideal candidate has a strong background in customer success and team management, with a passion for technology and continuous improvement. This role offers a remote working environment and opportunities for growth.
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