Global Remote: Customer Success Team Leader

Canonical; Mérida; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open source software company is hiring a Customer Success - Team Manager to enhance customer engagement and retention. You will guide and support a diverse team while collaborating across departments to ensure excellent customer service. The ideal candidate has a strong background in customer success and team management, with a passion for technology and continuous improvement. This role offers a remote working environment and opportunities for growth.

Servicios

Personal learning and development budget of USD 2,000

Annual compensation review

Recognition rewards

Distributed work environment

Priority Pass for travel and travel upgrades

Responsabilidades

• Prepare communication plans and review key performance indicators.
• Resolve escalated customer issues and ensure timely resolution.
• Guide and support team members through complex situations.
• Collaborate with departments to align on customer needs.
• Document and ensure quality in all team processes.

Conocimientos

Customer Success experience

Leadership and team management

Analytical skills

Cross-functional collaboration

Creative problem-solving

Educación

Bachelor's degree in Business, Communication or STEM

Descripción del empleo

A leading open source software company is hiring a Customer Success - Team Manager to enhance customer engagement and retention. You will guide and support a diverse team while collaborating across departments to ensure excellent customer service. The ideal candidate has a strong background in customer success and team management, with a passion for technology and continuous improvement. This role offers a remote working environment and opportunities for growth.